About usJoining Busuu means being part of one of the top EdTech companies in the world, a multiple award-winner recognised for its innovation and impact in language learning.Revise detenidamente toda la documentación de la solicitud antes de hacer clic en el botón de solicitar al final de esta descripción.We are the world's largest online community for language learning, with 120+ million registered users.
We make learning a language easy by combining AI-powered courses with feedback from our global community of native speakers and lesson content designed for real life.Busuu is part of the integral Chegg family.
What Does a Customer Success Manager Do At BusuuYou will be responsible for ensuring our customers' success.
Build strong and long term relationships with our clientsEnsure our clients are maximising their use of Busuu and we are delivering against agreed goals and KPIsDevelop and deploy strategies and action plans to improve the client experience, gross/net retention and enable account growthSuccessfully onboard new clients and build capabilities to help clients implement Busuu in their organisationWork with new business and product teams to translate business needs and product requirements into new solutions for customersDrive customer references,



case studies and referralsIdentify emerging trends in the local corporate language market and build good awareness of the competitive environment.Essential Skills & Experience3+ years experience in Customer Success/ Client Relationship/ Account Management within a technology business and SaaS environmentFrench and English fluencyAn entrepreneurial, solutions-focused individual, who puts clients' needs at the core of business.Ability to interpret then present client data to customersKeen interest in identifying client problems and finding smart solutionsPrevious experience in enterprise sized clients (Saas model)Bonus Skills & ExperienceAdditional European language skillsExperience of the ed tech industryAt Busuu we want to ensure that you have access to some great benefits:Busuu offers a great Private Health Insurance schemeTraining budget just for you, so you can learn more in your field, attend virtual conferences and events that you find interestingWe like to support our teams with their work-life balance so we offer flexible working hours and hybrid or remote model of working.We offer enhanced maternity and paternity leaveStaying connected as a team is very important to us, so we have lots of social activities for you to join such a team lunches, Friday socials, quarterly team, and company eventsWhat Happens NextCV application review - We will review it as quickly as possible and update on the next stepsLet's chat - Quick chat with our recruiter about your experience and the roleTest - You will be asked to prepare presentation and then present it to us in the interviewA video call - 40 min call with the hiring manager on the exercise feedback and the roleFinal interviewOur platform is for everyone, and so is our workplace.
We pride ourselves on embracing our differences, whether they're cultural, racial, religious or otherwise.

📌 French Speaking - Customer Success Manager - Hybrid (Madrid)
🏢 Busuu
📍 Madrid