Customer Service Manager, Customer Brands
As a house of iconic brands, we can make an impact that counts – and careers that matter.
Now we’re looking for a Customer Service Manager, Customer Brands to join our passionate team and help us shape the future of food and beverages. You will be based in Roeselare, Belgium and report to the Head of Customer Service and Commercial Quality and be part of a great team of people based in our locations across Europe.
As Customer Service Manager, you will lead people and processes to ensure customer satisfaction, seamless Order-to Cash execution and help shape our future Customer Service. Working cross-functionally, you will ensure with your team’s excellent customer experience, continuous improvement and operational efficiency.
Ensure excellent Order-to-Cash performance, service levels, and customer satisfaction
Drive continuous improvement initiatives and support harmonized ways of working across the organization
Translate business strategy into practical improvements that enhance both customer experience and operational efficiencies




You lead with integrity and transparency, turn ideas into practical improvements, and empower teams to embrace change while driving customer experience, operational excellence, and continuous improvement.
5+ years of experience in Customer Service and/or other Supply Chain Functions, with people leading responsibility

- Strong experience in leading change, driving process improvements, change initiatives, and cross-functional projects
- Building strong relationships internally and externally comes naturally to you, and your analytical skills support your solution-oriented mindset
- Previous experience in working or implementing ERP (M3) and CRM (Sales Force)

Fluency in written and spoken English. Dutch and Spanish languages are

Flexibility – the office is our main workplace, but we also offer the possibility to work from home part of the week.
A passionate, international team – diverse backgrounds that spark creativity and collaboration.

📌 English Customer Service Team Leader (Barcelona)
🏢 Paulig Group
📍 Barcelona