com, we're a remote-first, general team. As the Service Delivery Manager, you will own partner onboarding, migrations, integrations, and ongoing service-delivery coordination. You will connect partners with technical and operational stakeholders, manage delivery priorities and risks, and improve the quality, efficiency, and transparency of service delivery.

Own the onboarding of new SaaS partners and guide delivery from initial planning through handover

Plan and coordinate delivery activities, resources, priorities, dependencies, and timelines

Monitor delivery backlogs, service-level commitments, risks, incidents, and escalations, and coordinate action to resolve blockers

Lead partner meetings, delivery reviews, and roadmap discussions while providing clear, timely updates on progress and open issues

Translate partner requirements and business needs into clear actions for technical, product, support, and operational stakeholders

Maintain delivery documentation, runbooks, status records, risk registers, and handover procedures

Report transparently on delivery progress, capacity, risk, performance, and time to go-live

Drive continuous improvement in delivery quality, efficiency, service-level performance, and the partner experience

Support other tasks or projects as assigned to meet team and business needs

At least 3 years of experience in IT service delivery, project management, technical consulting, or a similar role





Strong understanding of SaaS platforms, integrations, migrations, and cloud technologies

Familiarity with IT service management, service-level management, and incident and escalation processes

Experience coordinating multiple projects, competing priorities, delivery risks, and dependencies with growing independence

Ability to negotiate scope, resolve stakeholder conflict, and balance partner needs with delivery capacity and business priorities

Familiarity with subscription-commerce platforms and Agile or Kanban methodologies is preferred, but relevant transferable skills are also welcome

Proficiency with documentation, customer-support, and project-planning tools is preferred; Communication skills and fluency in written and spoken English, with other languages considered an asset

Remote-first work, with team members across many countries

Room to grow, with real ownership of your work and support for professional development

com is the company behind a family of specialist brands spanning business technology, infrastructure, and channel commerce. Each brand serves its market through its own products and customer experience. As our brands come together, there's real room to grow into new roles and new areas of the business. We're committed to providing accommodations for people with disabilities at every stage of the hiring process.

📌 Service Delivery Manager (remote) (Melilla)
🏢 Hostpapa
📍 Melilla