Concentrix in Barcelona is seeking a Trainer & Quality Specialist to support a customer service team in the travel industry. You will monitor quality, provide structured feedback, and ensure consistency across human and AI-driven assessments.
You will train and coach teammates through onboarding sessions, address skill gaps, and analyze performance and customer feedback using Excel, DOMO, and Power BI to drive improvements.
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📌 Training & Quality Specialist – Data-Driven Coach (Barcelona)
🏢 Concentrix
📍 Barcelona
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