YOUR MISSION

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Own how our agent teams work and how we define, measure and improve assortment quality across a catalog of +10 million products. You will build the Agent Operating Model and the Enrichment framework that turn agent capacity into a more accurate, consistent and complete assortment, at speed and scale, so that what millions of users see every day on Glovo is right.

THE JOURNEY

- Act as Agents Manager: all agents across the two hubs report to you;
you own their performance management, coaching and day-to-day follow-up together with the hub Leads, and define how ~26 agents are split between Ops and Enrichment
- Define performance metrics per agent and per hub (accuracy, quality, productivity, rework), run the feedback and coaching cadence and report on it weekly
- Quantify the business impact of the Agent Hubs, identify potential savings and build the yearly headcount plan;
identify which tasks can be automated or AI-assisted
- Define what "good assortment" means per category, run the gap analysis (tooling, training, data, automation)



and work with the Senior PM of PIM Cleanup & Governance and the PM of Content Enrichment to source external data (e.G. GS1, manufacturer and partner data)
- Run a deep dive on the Product Onboarding flow end to end: understand how agent quality impacts the PIM & Catalog assortment, find where products get blocked and which problems the process creates, and take systemic issues to the central team
- Own the Enrichment framework: define which product attributes matter per category (nutritional information, allergens, ingredients, xhfqzwm food labelling, variants), set quality and completeness standards, and verify that what agents deliver meets them
- Increase the quantity and quality of product information through automation: with Data and Product, scope and prioritise automated or AI-assisted enrichment (external data sources, label and attribute extraction) with human review thresholds, and compare its output with agent quality
- Follow cross-functional enrichment projects: define the rules, success metrics and rollout with Product, Data and local teams

📌 Senior Project Manager - Quick Commerce Content Excellence Global (Barcelona)
🏢 Glovo Group
📍 Barcelona