Join TAG Heuer, where heritage meets innovation. Since 1860, TAG Heuer has fused Swiss avant-garde watchmaking with the high stakes of sport. Passion, bold design, and technical mastery bring our craftsmanship to life. Here, your ambition is supported by tailored learning opportunities, a stimulating and inclusive culture, and the resources you need to win - every day. Together, we shape the future of watchmaking and take on new challenges. Are you ready to make a difference with us?

Si desea saber un poco más sobre esta oportunidad, o está considerando presentar su candidatura, por favor, lea la siguiente información del puesto.

YOUR MISSION

As a Deputy Boutique Manager, you will play a key role in supporting boutique performance by driving sales, coaching the team on the floor, delivering exceptional client experiences, and ensuring operational excellence while acting as a strong support to the Boutique Manager. Based in La Roca Barcelona you will thrive in a stimulating environment where innovation and excellence go hand in hand with team spirit and creativity. You will report to the Boutique Manager.

Job responsibilities

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- Plays an active role in the boutique, increasing boutique sales, contributing individually to the turnover, and bringing the team in achieving the general objective

- Analyzes the store’s retail KPIs, identifies business opportunities to drive growth, implements 360 action plans to tackle them, and ensures follow-up and feedback sharing

- Stays updated on the watch industry as well as on local / market competitive environment and anticipates the business accordingly, leveraging business opportunities linked to local market





- Takes full responsibility of Boutique’s performance on all aspects in the absence of the Boutique Manager

- Ensures team’s motivation and cohesion to reach the Boutique’s goals

- Acts as a point of contact for both teams and boutique / Market management, and as a privileged interface between both when necessary

- Ensures strong presence on the shopfloor to support and coach the team members on the floor, provides feedback, develops them in their current roles

- Promotes a positive, inclusive, and supportive work environment in line with group’s values

- Contributes to the successful onboarding of newcomers

- Acts as Team leader in the absence of the Boutique Manager

- Ensures an outstanding service is offered to all visitors in store; trains, develops, and debriefs teams around Client Experience excellence

- Embodies the Tag Heuer’s brand DNA and acts as a passionate Brand Ambassador in and outside the boutique, especially at events

- Defines proactively grooming, attitudes, and Visual Merchandising in line with luxury standards and internal guidelines

- Leads the team to develop long-term relationships with clients

- Sets and follows collective and individual clienteling objectives (conversion rate, new clients recruited, repeater rate, VIC share, net promoter score)





- Ensures qualitative client data collection and leverages the data to address clients in a personally relevant way, capitalizing on all opportunities to grow the business

- Plans and participates to events in line with brand strategy and guidelines

- Oversees the boutique operational processes, front and back, in line with internal guidelines (inventory, cash, security, store opening and closing...) with full autonomy

- Ensures compliance with internal control policies

- Supervises the store expenses and maintenance

- Shows proactivity to challenge and improve processes

Profile

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- Management experience in a luxury retail environment, with the ability to lead, coach and develop a high-performing team

- Mastery of selling skills and retail KPIs, with a strong results-oriented and creative business-driven mindset

- Knowledge of Brand DNA, history, and collections

- Client-centric mindset, with a focus on recruiting new clients and growing the active client base

- Excellent interpersonal and communication skills

- Agile and flexible manager, able to multi-task and adapt quickly in a fast-paced environment

- Autonomy, resilience, strong sense of ownership, and ability to act with pragmatism

Additional information

Your benefits at TAG Heuer (non-exhaustive list):

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- Tailor-made onboarding program

- Career and development opportunities within the LVMH Group (internal training, mentoring, international mobility, and much more)

- Exclusive discounts on selected TAG Heuer and LVMH products

- Access to cutting-edge learning platforms to support continuous professional developm

📌 Deputy Boutique Manager (Barcelona)
🏢 Lvmh
📍 Barcelona