Meet Siena
Siena is the Agent of Record for CX, built for consumer brands like Spanx, FIGS, Brooklinen, and Grüns.
It runs as a connected multi-agent stack on top of a shared intelligence layer: agents that sell, support, listen, handle social and voice across the entire customer journey, turning every conversation into signal you can act on.
The team
We are a small, fully distributed, integral team. We have built leverage into how we work, which is what lets a team this size move at the speed we do.
We hire athletes. Everyone here owns real outcomes, defaults to writing over meetings, communicates with directness, and acts the moment they see something worth acting on. Low ego, high standards, fast clock.
If you want to set the bar rather than follow one, keep reading.
The Role
You become the resident expert on how Siena's platform works end to end: how each agent behaves, and how they work together as one system.
You own a defined product surface deeply, diagnose it with authority, and act as the bridge between the customers using it and the PM shaping where it goes next. This is a hands-on, product-minded role built for someone who's sat close to a product, noticed something the roadmap was missing, and pushed to change it. It's a growth path into product management, product marketing, or deployment.
What You’ll Do Own a defined Siena product surface and become its resident expert
Learn the platform cold: how the agents behave, how they work together, prompt engineering, config, deployment
Diagnose agent behavior with authority: product, config, or customer setup
Run the feedback loop to the PM:



turn patterns across customers into clear, prioritized signal that shapes the roadmap
Own enablement: the docs, guides, and live-chat material that sit between too-technical and too-marketing
Run webinars and demos, support sales, and do the market research the team needs
Work the support queue on your surface as your direct line to how the product behaves, not as overflow Who You Are
The Bar
If you're missing any of these, this isn't the role for you. Support or CS background, with a genuine track record of going beyond your remit to influence product, not just closing volume
You can take a rough, unclear document and make it genuinely useful. Documentation and enablement are core to this role, not an afterthought
You can tell a real bug from expected behavior and spot the pattern across tickets, not just close them one by one Strong Signal
Not dealbreakers, but what separates a good hire from a great one. Product-minded above all: you go outside your job description to champion change and influence what gets built
You've taken themes across tickets or customer feedback and used them to push product or roadmap direction
A clear communicator who moves between technical and non-technical people without losing either
AI-native: you use AI tools to do real work at scale, and you reach for new ones without being asked
E-commerce or DTC brand experience Nice to Have Social media or community management background
Hands-on CX at scale
Conceptual understanding of APIs, Shopify themes, or prompt engineering (technical depth helps, isn't core) Not a Fit If You're coming from a Deployment Manager, senior PM, or

📌 Product Specialist (España)
🏢 Siena AI
📍 España