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Permanent Contract with health insurance covered by the company and the possibility to choose among a range of others benefits.

Working Hours:

Full Time - Rotative

Location:

Sant Just Desvern (Barcelona)

Closing Date:

31/12/2026

Job Category:

#08 Customer Care / Services

Business Unit:

Department:

LTS - Remote Services

WHAT YOU’LL RECEIVE

-

- A positive and collaborative work environment where people genuinely enjoy working together.

- Stability and growth opportunities within a leading international company.

- Work-life balance with flexible working hours and hybrid working options.

- Trust and autonomy to take ownership and make a real impact.

- Continuous development through a personalized training plan and access to a wide range of trainings.

- The opportunity to work with innovative technologies on international projects.

- A competitive compensation package and attractive benefits, including private health insurance, gym membership, and more.

Job Introduction

TGW Logistics Group is a integral leader in highly automated intralogistics solutions, helping some of the world's most renowned retailers and brands optimize their distribution and fulfilment operations. Our innovative technologies support industries such as e-commerce, fashion, general merchandise, and grocery, enabling customers to deliver exceptional service to millions of consumers every day.

We are currently looking for a Customer Support IT Technician to join our team in Spain.

As a Customer Support IT Technician ,



you will play a key role in ensuring the smooth operation of our customers' warehouse automation systems. You will provide technical support both remotely and on-site, helping customers resolve incidents, maintain system performance, and maximize operational availability.

WHAT YOU’LL BE HANDLING

-

- Operatively ensure the reception, processing, and documentation of issues reports in the first and second level support environment

- Take the responsibility for customer issues and manage them through to resolution

- Investigate, diagnose, locate, and find solutions to resolve the issues

- Availability to work 24/7 in rotating morning/evening/night shifts

- Follow the standard procedures for the correct escalation to other teams

- Generation of system documentation

- Maintaining documentation up to date

- Making modifications to existing installations

- Willing to travel to customers as required (up to 30% of time)

WHAT YOU’LL NEED

Education and soft-skills requirements:

-

- Commitment xghoner to continuous learning about new TGW products and solutions

- Ability to understand customer needs

- Self-sufficient, proactive, and persistent

- Strong IT background: 3 years bachelor’s degree in IT science or equivalent

- Driving license

Technical competences:

-

- Solid knowledge and demonstrable experience in SQL

- Relational database: ORACLE

- Operating systems: Microsoft Windows / Windows Server

Preferred Skills

-

- Customer or end-user support experience

- Experience in development of software for logistics or production/process automation

- Task management tools: Jira and devOps (TFS) from Microsoft

- Programming languages: C# and/or Java

- SOLID, OOP, Agile methodology (SCRUM)

- Technologies: Entity Framework, WPF, WCF, Workflows, Unity, Multithreading

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📌 Technician Customer Support IT (Sant Just Desvern)
🏢 TGW Group
📍 Sant Just Desvern