Meet SienaSiena is the Agent of Record for CX, built for consumer brands like Spanx, FIGS, Brooklinen, and Grüns.
It runs as a connected multi-agent stack on top of a shared intelligence layer: agents that sell, support, listen, handle social and voice across the entire customer journey, turning every conversation into signal you can act on.
The teamWe are a small, fully distributed, integral team. If you want to set the bar rather than follow one, keep reading.
It's a growth path into product management, product marketing, or deployment.

What You'll Do
Own a defined Siena product surface and become its resident expertLearn the platform cold: how the agents behave, how they work together, prompt engineering, config, deploymentDiagnose agent behavior with authority: product, config, or customer setupRun the feedback loop to the PM: turn patterns across customers into clear, prioritized signal that shapes the roadmapOwn enablement: the docs, guides, and live-chat material that sit between too-technical and too-marketingRun webinars and demos, support sales, and do the market research the team needsWork the support queue on your surface as your direct line to how the product behaves, not as overflowWho You AreThe BarIf you're missing any of these, this isn't the role for you.




Product-minded above all: you go outside your

job description
to champion change and influence what gets builtYou've taken themes across tickets or customer feedback and used them to push product or roadmap directionA clear communicator who moves between technical and non-technical people without losing eitherAI-native: you use AI tools to do real work at scale, and you reach for new ones without being askedE-commerce or DTC brand experienceNice to HaveSocial media or community management backgroundHands-on CX at scaleConceptual understanding of APIs, Shopify themes, or prompt engineering (technical depth helps, isn't core)Not a Fit IfYou're coming from a Deployment Manager, senior PM, or account management background looking for a lateral move. What you build reaches real consumer brands fast.
We hire adults and treat you like one.
Learning budget. They've built their own ecosystem of agents
- some for research, others for debugging, writing, analysis, or writing code. Everyone gets premium accounts (ChatGPT, Claude, Perplexity Pro, Cursor, Lovable) plus a quarterly budget for new tools. Slack threads about which model handles a specific use case better.

📌 Products Specialist (Valencia)
🏢 Siena AI
📍 Valencia