Our partner is looking for a Customer Onboarding Specialist based in Spain. Are you passionate about customer experience, relationship building, and helping businesses get started successfully? Working closely with Compliance, Sales, Operations, and Customer Success teams, you will ensure that every onboarding process is smooth, accurate, and completed on time. Collect business information, Know Your Customer (KYC) documentation, ownership details, and other required materials in accordance with internal procedures and compliance standards. Enter and maintain partner information and documentation within the appropriate CRM platforms and internal systems, ensuring records remain accurate and up to date. Collaborate with the Compliance team to coordinate document reviews, respond to additional information requests, manage escalations, and follow each case through to final approval. Work closely with Sales, Operations, and Host Success teams to ensure a seamless transition from initial onboarding to ongoing partner support. Handle confidential business and personal information responsibly, following established privacy, data protection, and information security procedures. Track onboarding activity, completion timelines, outstanding documentation, and case progress to support operational efficiency and reporting. Use digital and AI-powered tools where appropriate to support research, streamline administrative tasks, and improve daily productivity. At least 1 year of professional experience in customer onboarding, customer support, account coordination, operations,



or a related customer-facing or administrative role. Familiarity with CRM platforms, document management systems, Microsoft Office, and other standard business productivity tools. High levels of self-motivation, accountability, and independence, with the ability to remain productive and organised in a fully remote working environment. Comfort using AI-powered tools to support research, information processing, and everyday productivity is a strong advantage. Previous experience with Know Your Customer (KYC) procedures, business verification, or customer due diligence is considered a plus. Experience supporting business customers within financial services, fintech, payment solutions, or cryptocurrency environments is an additional advantage. Candidates must currently reside in Latin America (LATAM) or Europe to be eligible for this fully remote opportunity. Performance-Based Incentives: Additional financial rewards recognising individual achievements and the quality of your work. Public Holidays: Paid time off on all U.
S. federal holidays. 100% Remote Work: Work from anywhere in Anywhere, provided you have a professional home-working setup. International Exposure: Opportunity to work within the rapidly growing general fintech and cryptocurrency industry. Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR).

📌 Customer Success (Madrid)
🏢 Jobgether
📍 Madrid