About the profile Our company is rapidly growing and now we are looking for a Service Delivery Manager Manager to join our team of professionals. Responsibilities Independently manage end-to-end delivery of IT projects, ensuring agreed scope, schedule, budget, and quality are achieved. Engage with clients to clarify project goals, requirements, and success criteria. Develop and maintain project plans, schedules, and budgets, selecting and applying suitable methodologies (Agile, Waterfall, or hybrid). Lead and coordinate project teams, including internal staff, contractors, and vendors, to deliver agreed outcomes on time and within budget. Monitor project progress against plan and provide clear, regular status reporting to stakeholders (scope, schedule, budget, risks, and issues). Maintain complete and up-to-date project documentation, including plans, timelines, budgets, decisions, and reports. Ensure adherence to project budgets, schedules, quality standards, and relevant compliance or contractual requirements. Participate in selection, onboarding, and management of vendors and contractors, tracking their performance and resolving delivery issues. Plan and coordinate testing and quality assurance activities to confirm that deliverables meet customer requirements and acceptance criteria. 3+ years of experience managing complex IT projects. Proven experience managing end-to-end IT project delivery, including scope, timelines, risks, and dependencies. Strong experience in stakeholder management,



with the ability to work effectively with internal and external stakeholders at all levels. Hands-on experience working with both Agile and Waterfall project management methodologies. Experience in project resource management, including planning, allocation, coordination, and tracking of project resources and efforts. Clear ownership and accountability for project delivery goals and KPIs, including timelines and quality. Ability to manage multiple projects in parallel while maintaining structure, prioritization, and focus. Solution-oriented, proactive mindset with demonstrated project leadership skills. Fluent English (professional working proficiency). Requirements
- Nice to have Experience delivering projects in the Life Sciences / Healthcare domain. Experience managing projects in Data & AI environments, such as: data platforms or data factories; analytics, AI/ML, or data engineering initiatives. Experience with infrastructure or IT foundation projects, for example: Microsoft infrastructure; cloud or hybrid environments. PMP or equivalent certification. Languages English: Ideally Georgian or Spanish and Catalan depending on hiring location

What we offer
Hybrid work model. Attractive social benefits package 25 holiday days per year Opportunities of career development and the opportunity to shape the company's future. Different training programs to support your personal and professional development. Friendly atmosphere and supportive Management team.

📌 Senior Service Delivery Operations Manager (Barcelona)
🏢 MIGx
📍 Barcelona