Tenth Revolution Group is a global talent solutions provider specializing in connecting technology professionals with leading organizations across multiple industries.
We are supporting a leading international company undergoing large-scale digital transformation and IT service modernization initiatives.
ResponsibilitiesManage the performance of external IT service providers and ensure compliance with contractual commitments, SLAs, and KPIs.
Conduct regular service reviews and monitor supplier performance through reporting and dashboards.
Participate in supplier governance meetings and track actions and service improvement plans.
Drive continuous improvement initiatives across the IT support environment.
Support transitions, new service implementations, and process improvements delivered by suppliers.
Ensure adherence to ITIL-based service management practices.
Support supplier risk management and business continuity initiatives.
QualificationsUniversity Degree in IT, Finance, Business Administration or a related discipline.
Minimum 5 years of experience within IT Service Management, Vendor Management, Supplier Management, Procurement,



or similar functions.
At least 3 years of direct experience managing IT suppliers, vendors, or outsourced service providers.
Proven experience managing Managed Service Providers or outsourced IT support services.
Strong understanding of IT Service Management (ITSM) processes and frameworks.
Knowledge of ServiceNow or comparable ITSM platforms.
Strong stakeholder management and relationship-building skills.
Excellent negotiation and influencing capabilities.
Strong analytical mindset with good financial awareness.
Project Management certifications such as PMP, PRINCE2, Agile, or Scrum.

What we offer
Permanent contract with end client.

Location:
Madrid, hybrid (60% onsite).
Opportunity to work on integral IT service and supplier management initiatives.
Salary + benefits package.
If you have experience managing outsourced IT services, driving supplier performance, and working within international technology environments, we would love to hear from you

📌 IT Service Delivery Manager (Madrid)
🏢 Tenth Revolution Group
📍 Madrid