Barcelona
Join our Movement and Champion Restaurant Culture At TheFork we believe that the best things in life happen around the table.
As the leading restaurant booking platform in Europe, we connect the broadest community of loyal diners with the world’s favorite restaurants. Powered by innovation and a deep passion for the restaurant industry, we create unique dining experiences across 11 countries.
Proud to be building a diverse, people-first culture where “respect”, “ownership”, “growth” and “better together” values thrive.
If you’re passionate about food, technology, and making a real impact, your seat at the table is ready.
Discover life at TheFork
Answer B2C and B2B customer requests via phone, email, and chat
Listen carefully and understand each customer’s needs
Find the best solution, provide clear and accurate information, and ensure a positive customer experience
Handle questions, issues, and complaints with professionalism and empathy
Follow up on customer requests when needed
Work independently while knowing when to ask for support
Collaborate with other teams when additional support is required
Who you are: Based in Barcelona
C2 level of Italian and fluent in English. Speaking more languages is always welcome
A high level of communication skills
Care about customer needs and always try to make their experience unique and satisfactory
Knowledge in CRM tools
Experienced in a customer support environment
You Must Meet These Critical Qualifications Based in Barcelona
C2 level of Italian and fluent in English. Speaking more languages is always welcome
A high level of communication skills
Care about customer needs and always try to make their experience unique and satisfactory




Knowledge in CRM tools
Experienced in a customer support environment
You are someone who: Loves helping people and genuinely cares about the customer experience
Is friendly, positive, and empathetic
Has excellent communication skills, both written and verbal
Is autonomous, proactive, and solution-oriented, and brings a “can-do” attitude and always looks for a solution
Can stay calm and professional when dealing with challenging situations
Is comfortable managing several requests and priorities
Pays attention to detail and is a team player who can also work independently
What we offer you: Adaptable working environment (2 days home office per week + up to 4 total weeks additional flexibility during the summer period and in December to work fully remotely)
Competitive fixed salary and bonus
Lunch vouchers available for each working day (because yes, we like to try our best restaurants)
International teams and a multicultural environment spanning 10 offices across Europe
Highly inclusive working environment
Lifestyle benefits that can be used to reimburse expenses related to physical and leisure activities, family support, travel etc
Continuous learning and development programs
Free access to the Calm app to help you build resilience wherever you are in your mental health journey
Dedicated parental leave and caregiver leave policies (12 weeks fully paid)
A program dedicated to helping you have the best work/life balance
Health insurance fully covered by the company
Life & Disability Insurance at no cost to the employee
Amazing offices with dining, a coffee point on each floor, and leisure area
All hiring happens through our careers site and official email. We do not text or ask for

📌 Customer Care Specialist (Bellprat)
🏢 Thefork
📍 Bellprat