Make an Impact Behind the Technology That Drives Our Business

La experiencia que se espera de los solicitantes, así como las habilidades y cualificaciones adicionales necesarias para este trabajo, se enumeran a continuación.

Are you passionate about solving technical challenges, supporting business users, and making enterprise applications work smarter?

At Hexagon, we are looking for an Application Support Specialist – SAP CPQ to join our IT Customer Engagement team, supporting our internal employees.

In this role, you will be a key point of contact for business-critical applications, including SAP CPQ, Salesforce, and ServiceMax. You will help ensure that our sales and service teams can work efficiently by resolving application issues, improving processes, and delivering a great user experience.

This is an excellent opportunity for someone who enjoys hands-on troubleshooting, understands commercial business processes, and wants to deepen their expertise within the SAP ecosystem.

Job Responsibilities

- Take ownership of incoming incidents and service requests through ServiceNow, ensuring timely resolution and clear communication.
- Investigate and troubleshoot issues across SAP CPQ, Salesforce, and ServiceMax, including quoting, pricing, user access, and integration-related challenges.
- Prioritise and manage support tickets according to agreed service levels (SLAs).
- Collaborate with technical specialists, developers, and external vendors to resolve more complex issues.
- Act as a trusted support partner for business users, translating technical solutions into clear, practical guidance.
- Support SAP CPQ functionality, including product configuration, pricing rules, discount structures, approval workflows, and quote generation.
- Maintain and adjust application configurations in line with established change management processes.
- Support Salesforce administration, including user permissions, workflows, validation rules, and reporting.
- Help maintain data accuracy and support approved data corrections.




- Assist with application integrations and processes connecting CPQ, CRM, and ERP systems.
- Identify recurring issues and contribute to root cause analysis and long-term solutions.
- Create and maintain knowledge articles, troubleshooting guides, and user documentation.
- Analyse support trends and recommend opportunities to improve application reliability and user experience.
- Work closely with international IT and business stakeholders to continuously improve support processes.

Qualifications
- Around 3–5 years of experience in application support, enterprise systems support, or a similar IT-facing role.
- Hands-on experience with SAP CPQ, particularly product configuration, pricing, approvals, or quoting processes.
- Alternatively, strong experience with related SAP solutions such as SAP Sales Cloud, SAP S/4HANA SD, SAP BRIM, subscription billing, or SAP BTP integrations, combined with a willingness to develop SAP CPQ expertise.
- Good working knowledge of Salesforce Sales Cloud and/or Service Cloud, including administration, configuration, and reporting.
- Experience with IT service management tools, ideally ServiceNow, and an understanding of incident management and SLAs.
- Strong analytical and troubleshooting skills, with a structured approach to problem-solving.
- Excellent communication skills and a customer-focused mindset.
- Ability to collaborate effectively with technical teams and business stakeholders in an international environment.
- Good command of English, both written and spoken.
- A degree in IT, Information Systems, Business, or a related discipline, or equivalent practical experience.

We Offer

At Hexagon, you will have the opportunity to work with international teams and business-critical technologies that support real-world industrial innovation.

You can look forward to:

- Exposure to SAP CPQ, Salesforce, and integrated enterprise applications.
- Opportunities to expand your technical expertise and develop new skills.
- A role where your problem-solving skills directly impact business operations. xghoner
- The opportunity to contribute to continuous improvement and shape the way we support our users.

📌 Application Support Specialist (Barcelona)
🏢 Hexagon Manufacturing Intelligence
📍 Barcelona