We are looking for the very Top Talentand we would be delighted if you were to join our team More in details UST is a multinational company based in North America certified as a Top Employer company with over 35.000 employees all over the world and presence in more than 30 countries. We are leaders on digital technology services and we provide large-scale technologic solutions to big companies. What are we looking for We are looking for an experienced Service Security Manager with 4+ years of experience in managed security services (MSSP/SOC) in a client-facing role.

Strong knowledge of SOC operations incident and change management SIEM/SOAR SLAs and security frameworks is essential. The adecuado candidate will have excellent stakeholder management skills and the ability to engage confidently with CISOs and IT leadership. Location - Remote Spain.

- Candidates based in Madrid preferred (occasional client visits and in-person reviews) Schedule - Monday to Friday business hours.
- Occasional out-of-hours support for critical incidents Languages - English C1 - Spanish native or equivalent ROLE PURPOSE - Single point of contact (SPOC) and security advisor for a portfolio of up to 12 enterprise clients or one dedicated key account - Owns service governance for a managed SOC service SLAs reporting critical incidents changes risks and improvement - Service management role not a SOC analyst role no triage threat hunting or SIEM administration KEY RESPONSIBILITIES - Major incidents coordinate communication across client SOC and vendors deliver post-incident reports (root cause impact actions)



- Service governance run monthly operational and executive service reviews issue minutes with actions owners and dates - SLA/KPI management track SLAs flag deviations proactively produce monthly service reports and dashboards - Service requests qualify prioritise and close route out-of-scope needs as new business opportunities - Change management assess impact on security posture communicate windows and risks verify results - Risk and action tracking maintain action log and operational risk register - Continual improvement review client security posture propose improvements and build the service roadmap - Stakeholder management build trusted relationships with CISOs and IT leadership regular client visits - Backup act as backup SSM for peer portfolios REQUIREMENTS - 4+ years in managed security services (MSSP/SOC) in a client-facing role Service Delivery Manager TAM Security Service Manager or similar - Proven experience in incident major incident change risk and service level management - Solid security knowledge SOC operating models detection and response SIEM/SOAR vulnerability management network and endpoint security - Executive communication leading steering committees and writing executive reports - Able to diagnose issues in real time and discuss them technically with client CISOs CERTIFICATIONS Preferred - CISM - CISSP - ISO/IEC 27001 Lead Auditor or Lead Implementer - ITIL 4 Foundation or higher Required after joining - Google SecOps certification within 3 months (company-funded) METHODOLOGIES AND FRAMEWORKS - ITIL 4 (incident problem change service level continual improvement) - MITRE ATTCK - ISO/IEC 27001 Nice to have - ENS - NIS2 - DORA NICE TO HAVE - Google SecOps (Chronicle/SOAR) or other SIEM/SOAR Splunk Microsoft Sentinel QRadar - Salesforce (ticketing/CRM) - Microsoft Teams and SharePoint - Telco or MSSP background - experience coordinating other service managers - Degree in Computer Science Telecommunications Engineering or similar Skills Cybersecurity MITRE ATTCK Managed Security Services CISSP

📌 Service Security Manager (Madrid)
🏢 Ust
📍 Madrid