Experteer Overview
In this role, you will provide frontline IT support to both on-site and remote users and help manage end-user devices. You will work within the Technology, Engineering, and Operations group in Madrid, contributing to incident management and access control while supporting service delivery. The role offers exposure to ServiceNow and a path to grow within a transforming global tech organization. You will collaborate with cross-functional teams to improve service quality and meet SLA targets.

Compensaciones / Incentivos
• Provide technical support to onsite and remote users
• Install, configure and support end-user devices (IMAC)
• Manage and monitor IT Service Desk Incidents and Service Requests via ServiceNow
• Manage user system access for various applications




• Identify improvements to service quality and process efficiency
• Ensure incidents align with SLA targets
• Escalate outages to the Service Desk Team Leader

Responsabilidades
• Fluent in Spanish and English (written and verbal)
• Two years of IT support experience
• Incident management skills
• Experience with Microsoft O365
• Windows 11 support and build experience
• Active Directory
• Citrix Support
• SCCM
• Exchange account maintenance
• Networking u0026 patching

Requisitos principales
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📌 IT - Technical Customer Support Analyst - Cigna Healthcare (Madrid)
🏢 Cigna
📍 Madrid