Overview

In this role you act as the voice of the customer, turning insights into actions that improve outcomes and experience. You drive value realization, adoption, and upsell opportunities by guiding customers and aligning success plans with strategic objectives. You partner with Sales, Product, and Support to minimize risk and support retention, while leading executive reviews with C-level stakeholders. This position sits in the Customer Success team, shaping how customers achieve their desired business outcomes with Unit4’s cloud software.

Compensaciones / Beneficios

- remote working opportunities
- Flexible Leave Paid Time Off
- General Wellbeing Days
- growth opportunities
- inclusive, safe working environment
- Employee Resource Groups

Responsabilidades

- Be the voice of the customer and advocate for their needs
- Drive customer value realization and maximize ROI of Unit4 investment
- Increase product adoption and maturity through guidance and engagements
- Identify and pursue new sales opportunities (upsell/cross-sell) with Sales
- Act as primary contact for risk management and retention
- Develop and maintain success plans aligned to client objectives




- Lead executive business reviews with C-level and management teams
- Communicate customer goals, challenges, and value drivers across Product, R&D;, Support, and Sales

Requisitos principales

- Passion for building strong customer relationships that drive retention of ARR
- Ability to translate customer goals into actionable success plans and track progress
- Adaptable, curious, accountable, and collaborative across stakeholders
- Excellent communication and relationship-management skills; fluent in English and Swedish
- Experience in a customer-facing role focused on cloud software value and outcomes
- Technically literate with familiarity in customer engagement technologies and best practices
- ERP, HCM, or financial planning software experience is a plus
- Willingness to travel up to 20%

- Relationship management
- Effective communication
- Cross-functional collaboration
- Customer engagement technologies and best practices
- Familiarity with cloud software environments
- Understanding of ERP/HCM/financial planning domains (a plus)

📌 Customer Success Manager (Swedish speaking) (Granada)
🏢 UNIT4 Group
📍 Granada