Experteer Overview
In this role, you will lead EU Customer Experience initiatives to identify and reduce customer friction, shaping long-term solutions with cross-functional partners. You will own a roadmap of strategic CX programs, balancing strategic vision with urgent issue response. You’ll translate customer insights into measurable improvements, build scalable mechanisms, and influence senior leaders to prioritize systemic experience improvements. This position offers an opportunity to impact how AI and data drive faster learning and better decisions in customer workflows.
Compensaciones / Ventajas
• Distill inputs from diverse customer segments to set a compelling long-term vision and solutions
• Analyze friction data to identify top improvement opportunities and build business cases
• Lead cross-functional programs across organizations to achieve consensus on priorities
• Partner on product and technology solutions to drive high-impact CX improvements
• Create scalable mechanisms and dashboards to measure customer impact and prevent issues reaching customers
• Deliver outcomes at both tactical and strategic levels and drive organizational change
• Present clear narratives to align stakeholders and decision-makers
• Coach and develop high-performing teams and leadership opportunities
Responsabilidades
• Experience building and executing strategy from the ground up, including roadmaps for long-term goals
• Experience in technical product or program management
• Fluency in English (speaking, writing, reading)
• Experience working with technical and business stakeholders from global cross-functional teams
• Experience using data and metrics to influence senior leadership and drive organizational change
• Experience managing end-to-end product life cycle as a product manager