Experteer Overview
In this role you will own L1/L2 support for Nexthink’s enterprise-grade solution, solving complex issues across regions and escalating to cross-functional teams when needed. You’ll work in a hybrid setup from Madrid, directly impacting customer satisfaction through hands-on troubleshooting and proactive problem-solving. You’ll participate in incident reviews, contribute to a growing knowledge base, and own domain-level issues beyond runbooks. This position offers depth, ownership, and exposure to enterprise-scale cloud architectures and global customers.

Compensaciones / Beneficios
• Own L1 u0026 L2 support cases for customers and partners across multiple regions
• Troubleshoot complex issues involving Linux servers, Windows environments, networking, and cloud infrastructure
• Engage with customers via remote sessions and follow-ups, not just tickets
• Track and manage cases from initial report to final resolution
• Collaborate with Engineering, Product,



and other internal teams to unblock issues quickly
• Participate in incident reviews and follow-up meetings
• Maintain and improve the knowledge base to prevent recurring problems
• Take ownership of your domain beyond runbooks

Responsabilidades
• 3+ years of hands-on technical support experience (enterprise or product support)
• Strong applications troubleshooting (log analysis)
• Solid knowledge of Windows OS; Linux knowledge is a plus
• Understanding of cloud environments (AWS or Azure); microservices knowledge is a plus
• Experience with virtualization, systems, and basic network administration
• Confident English communication skills (written and spoken)
• Customer-focused mindset
• Curious, detail-oriented, and able to dig into problems

Requisitos principales
• hybrid work model
• general customer interaction
• team presence

📌 Senior Product Support Engineer (Madrid)
🏢 Nexthink
📍 Madrid