Experteer Overview
As Territory Customer Experience Manager, you will lead initiatives to elevate the customer journey across the lifecycle of John Deere products in Spain u0026amp; Portugal. You will partner with the dealer network to promote a customer-centric culture and drive service excellence. You’ll identify improvement opportunities, build dealer capabilities, and push actions that boost satisfaction, loyalty, and trust. This role offers strategic exposure to transformation initiatives and cross-functional collaboration within a global manufacturer.

Compensaciones / Ventajas
• Handle dealer escalations and analyze technical issues
• Develop dealer and customer skills to optimize machine performance and support training
• Back up product support in the field as Technical Communicator and coordinate dealer knowledge center
• Drive Customer Success Journey across product, dealer, and technician touchpoints
• Conduct regular customer visits with a retention focus
• Utilize machine monitoring center with dealers
• Serve as interface between field,



dealerships, and manufacturing plants
• Promote centralized support services and connected tools

Responsabilidades
• Bachelor's degree in Business Administration, Engineering, Agriculture, Marketing, or related field (generic)
• Experience in customer support, aftersales, dealership development, service operations, or commercial roles
• Technical Ag machinery background and agronomy knowledge
• Experience with dealer networks and cross-functional stakeholder collaboration
• Experience leading continuous improvement initiatives and process optimization projects
• Willingness to travel within the territory
• Strong communication and relationship-building skills

Requisitos principales
• shape customer experience
• collaborative environment
• exposure to strategic initiatives
• professional growth
• meaningful impact on customer success and dealer performance

📌 Territory Experience Customer Manager (Parla)
🏢 John Deere
📍 Parla