Experteer Overview
In this role you lead the global Passenger Processing service operations, ensuring reliable day-to-day performance while driving modernization across the full tech stack. You’ll oversee a distributed team and engage senior stakeholders to align priorities, risks, and investments. The role sits at the intersection of operation excellence and strategic transformation, delivering dependable services in mission-critical environments. You will shape cross-functional execution and raise the bar on service outcomes and lifecycle management.

Compensaciones / Incentivos
• Own BAU operational performance for the Passenger Processing portfolio and ensure SLA/SLO adherence
• Establish portfolio-wide governance, dashboards, reviews and escalation paths
• Manage incident, problem, change, service request and work order processes with disciplined execution
• Lead lifecycle management and technical debt initiatives across full-stack infrastructure and applications
• Oversee deployment readiness, readiness criteria, and production acceptance for new/changed services
• Provide evidence-based reporting on performance, risks, and investment needs to senior leadership
• Coordinate with SRE, architecture, product,



and engineering to prioritize gaps for modernization
• Foster inclusive, high-performance culture and clear accountability across distributed teams

Responsabilidades
• 12+ years of progressive experience in complex technology service operations
• Experience leading a sizeable, distributed, multicultural organization (40+ people)
• Strong ownership of operational performance in high-availability environments
• Proven skills in ITIL practices, incident/problem/change control and service lifecycle management
• Ability to influence senior executives and cross-functional stakeholders
• Excellent stakeholder engagement and cross-region leadership capabilities
• Track record of escalating and resolving major service issues effectively
• Experience managing operational technical debt and modernization programs

Requisitos principales
• Flex Week: work from home up to 2 days/week
• Flex Day: flexible work schedule
• Flex-Location: up to 30 days/year location variety
• Employee Wellbeing: EAP and Champion Health
• World-class learning resources and development programs
• Competitive benefits

📌 Senior Manager, Service Operations (Barcelona)
🏢 Sita - Société Internationale De Télécommunications
📍 Barcelona