Experteer Overview
In this role, you will lead end-to-end delivery of an observability service spanning network, device, and platform monitoring. You’ll ensure SLA/KPI compliance and drive continuous improvement while coordinating with Service Desk, technical teams, and providers. You’ll govern client relations, oversee staffing and transitions, and deliver improvements aligned with the Nexthink proposal. This is a integral operation that emphasizes practical service management and cross-functional collaboration.

Compensaciones / Beneficios
• Oversee global supervision of the service and the team
• Prioritize incidents and manage mass alarm handling
• Track SLAs and KPIs, including proactivity, MTTD and MTTR
• Review daily and weekly reports and present results to the client
• Coordinate with Service Desk, L2/L3 teams, field technicians, and providers
• Validate continuous improvement actions such as thresholds, correlation, coverage and automation
• Drive commitments of the Nexthink proposal and agree KPIs with the client
• Lead service transition and knowledge transfer from the outgoing provider
• Manage staffing,



shifts and service coverage
• Govern SLA compliance, escalations and continuous improvement with the client

Responsabilidades
• Degree in Computer Science/Telecommunications or equivalent experience
• ITIL knowledge (incidents, problems, changes)
• Spanish and English language proficiency
• Experience managing IT operations, monitoring or NOC services under SLA
• Knowledge of ITIL (incidents, problems, changes), ServiceNow and monitoring tools
• Governance and reporting skills with clients
• Data analysis skills
• Leadership and team management skills
• Client interlocution skills
• SLA and escalation management skills
• Decision-making skills
• Continuous improvement orientation
• Communication skills

Requisitos principales
• flexible work model
• unlimited certifications through DXC University
• stable employment
• competitive benefits package
• inclusive culture
• professional development opportunities

📌 OBSERVABILITY MANAGER (SERVICE MANAGER) (Avilés)
🏢 DXC Technology
📍 Avilés