Experteer Overview
As IT Service Owner in Madrid, you will own the operational health and performance of a business-critical Java/Jakarta EE ecosystem. You’ll coordinate with stakeholders, development and infrastructure teams, and external providers to ensure reliable operations, timely incidents resolution, and smooth releases. You’ll drive continuous service improvement and a proactive, risk-aware operational mindset. This role offers an opportunity to shape critical banking applications within a global wealth-management context.

Compensaciones / Ventajas
• Own operational performance, availability, stability, and continuous improvement of the application landscape
• Manage major incidents, problem management, RCA, and service restoration
• Serve as primary contact for business stakeholders on service health and risks
• Coordinate L3 support and collaborate with development on complex investigations
• Monitor applications, interfaces, jobs, and integrations for day-to-day reliability
• Lead troubleshooting across upstream/downstream systems and external dependencies
• Coordinate deployments, configuration changes, and production releases using delivery processes
• Coordinate Disaster Recovery exercises, security tests, and production readiness reviews




• Support database refresh, data anonymization, and non-production environment management
• Drive service improvements via monitoring, trend analysis, automation, and best practices

Responsabilidades
• Proven experience in IT Service Owner, Application Manager, Application Support Lead, or Service Management
• Strong understanding of Java/Jakarta EE platforms, application servers, and Oracle databases
• Experience managing incident, problem, and change management in complex environments
• Hands-on monitoring experience with tools like Splunk, Tivoli Monitoring, or similar
• Experience coordinating application releases, deployments, and environment management
• Strong troubleshooting and analytical skills across application, integration, database, and infrastructure layers
• Effective stakeholder management and clear communication with technical and business audiences
• Experience coordinating cross-functional teams during incidents and critical production activities
• Strong organizational skills to prioritize multiple operational activities
• Understanding of ITIL principles and service management best practices

Requisitos principales
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📌 IT Service Owner - 100% (f/m/d) (Madrid)
🏢 Julius Bär
📍 Madrid