Job Requisition ID #
26WD101916

Senior Community Manager
Community Foundations & International Operations
Position Overview
Autodesk is looking for a Senior Community Manager to lead international community operations across EMEA and Latin America. You will manage our Spanish-language community directly and oversee Portuguese, Turkish, and Arabic community operations. French, German, and Ukrainian communities are covered by EMEA contingent community managers, who report to you for day-to-day operational coordination. You will work closely with customers, our community super-users - Expert Elites, regional user groups and their Group Leaders, and Autodesk teams to improve community experiences. This role reports to the Senior Manager, Community Foundations & Operations.

Responsibilities

Manage the Spanish-language community day to day, including forums and groups, member engagement, unanswered questions, and escalations

Oversee community operations for Portuguese, Turkish, and Arabic, working with local contacts and service partners to maintain engagement, moderation, and appropriate coverage

Act as the operational contact for EMEA contingent community managers covering French, German, and Ukrainian. Agree priorities within their approved scopes, check coverage and deliverables, and route supplier matters through established vendor-management channels

Monitor community health across assigned languages, including accepted solutions, member participation, and recurring issues. Follow up with Product and Customer Technical Support teams when additional expertise is needed

Apply community guidelines consistently, help keep discussions constructive, and handle or escape sensitive situations when needed





Build working relationships with regional Marketing, Product, Support, Sales, and other Autodesk teams. Help colleagues participate in the community and bring customer feedback back into their work

Maintain and nurture relationships with active members, community contributors, and local leaders, and find practical and new and innovative ways for them to share knowledge and take part in community activities

Partner with the Expert Elite Program Operations Manager and program team to support existing Expert Elites and identify, nurture and nominate candidates across the Spanish, Portuguese, Turkish, and Arabic communities

Work with the program team to support regional user groups, their leaders, and activities such as webinars, meetups, and peer learning

Source and coordinate localized Community Blog content with customers and internal partners, including contributor outreach, translations, reviews, and publication

Advise teams setting up or updating community forums and groups, sharing practical guidance on community management, moderation, and ongoing engagement

Use community data and member feedback to identify issues, contribute to operational reviews, and follow through on agreed improvements

Help improve international ways of working, including language coverage, localization processes, and appropriate use of automation tools

Minimum Qualifications





5+ years of experience in community management, community operations, or a related customer-facing role, ideally across international markets

Fluency in written and spoken Spanish and English. The role requires independently managing Spanish-language community conversations

Experience running online communities, including member engagement, moderation, community guidelines, and issue escalation

Experience coordinating work delivered by contingent workers, agencies, or service providers, including coverage, priorities, and deliverables

Strong communication and relationship-building skills, with the ability to work with customers and colleagues across cultures and teams

Comfortable using community metrics and customer feedback to set priorities, solve problems, and manage several activities at once

Ability to travel occasionally for team meetings or community activities

Preferred Qualifications

Experience with multilingual communities and localization or translation workflows

Experience working with expert contributors, customer advocacy programs, user groups, or community-generated content

Familiarity with community and reporting tools such as Khoros, Power BI, Common Room, Airtable, or similar platforms

General familiarity with AI usage, Chat GPT, Claude, etc. AI prompt creation

Knowledge of Autodesk products or the design, engineering, and manufacturing industries

The Team @ Autodesk
Autodesk Community brings customers together to find answers and share expertise. The Community Foundations & Operations team manages community spaces globally, working with customers and internal teams to keep them helpful, welcoming, and well run.

#LI-MM2

Learn More
Abo

📌 Sr. Community Manager, EMEA-LATAM (Barcelona)
🏢 Autodesk
📍 Barcelona