Amazon Maintenance Operations Centre (AMOC) seeks a Senior Escalation Specialist to act as a technical expert and mentor. You will combine advanced troubleshooting with operational guidance to handle complex escalations and drive standardization.
You will lead 24/7 coverage, coordinate vendor dispatch, manage escalations end-to-end, coach a team of escalation specialists, and develop SOPs and best practices to improve service quality across multiple Amazon units.
📌 Senior Escalation Specialist (Barcelona)
🏢 Amazon
📍 Barcelona
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