Telefónica is hiring for a Design Operations role in Madrid within its eXperience Design team, working on the pay TV and entertainment portfolio for Brazil and Europe. The role aims to drive operational efficiency, process adoption and the scalability of the Design System, and covers both Design Operations and hands-on Design System work in Figma. The contract is permanent.
What you'll do Analyze the situation and maturity of the eXperience Design team and identify improvements in capabilities, processes, community and culture
Design, document and evolve team processes such as briefing, handoff, reviews, design QA and dependency management
Manage and track design projects with Product, Development, Project Management and Operations teams
Define and maintain governance models, conventions, contribution processes and asset control
Drive adoption through onboarding, training, workshops and documentation
Define and track metrics for adoption and evolution of design practices
Design, document and maintain components, patterns, libraries and design tokens in Figma
Ensure accessibility, flexibility and maintainability of the system in line with inclusive design standards




Collaborate with designers and developers in design and implementation reviews
Identify, prioritize and evolve new components and capabilities
What they're looking for Desirable English level C1
Valued: experience in digital design for web, mobile and/or TV products
Valued: knowledge and experience in Design Thinking, Agile and SAFe
Valued: experience in Design Operations, continuous improvement, change management and process optimization in design or product teams
Valued: experience defining, evolving and adopting Design Systems, including components, libraries and design standards
Valued: knowledge and application of inclusive design and accessibility principles
Use of Jira, Confluence and Figma (components, variants, variables, auto-layout, libraries and tokens)
Valued: basic knowledge of front-end technologies (HTML, CSS, JavaScript/TypeScript) and component frameworks (React, Storybook, Vue)
Valued: experience with token management (Tokens Studio, Style Dictionary or similar)
Valued: interest or experience in motion design, micro-interactions or AI-assisted flows

📌 DESIGN OPERATIONS (Madrid)
🏢 Into Design Systems
📍 Madrid