The client is a leading American technology company operating a portfolio of globally recognised social media, communication and digital platforms used by billions of people worldwide.

You will support our client as an Advertisers Support Representative, assisting small and medium-sized businesses that use the client's digital advertising services.

As part of a motivated, multilingual team, you will help clients with enquiries related to advertising products, tools and campaigns, providing both pre-sales and post-sales support in Hebrew and English.

Responsibilities Supporting small and medium-sized businesses (SMBs) with enquiries related to digital advertising products, tools and campaigns

- Providing customer support in Hebrew and English via chat, email and phone
- Delivering pre-sales and post-sales support for self-service advertising products
- Providing guidance on products and tools to improve the customer experience
- Following up on email enquiries through outbound calls and using phone support when appropriate to ensure issues are resolved promptly
- Identifying recurring trends and resolving issues affecting multiple SMB clients
- Delivering a professional customer experience in line with quality and service standards.

Requirements Excellent written and spoken Hebrew (minimum C1 level)





- EU passport holder or a local residency card Good command of English
- Empathetic and helpful approach
- Strong team-player attitude
- Strong interpersonal skills and the ability to de-escalate situations when necessary
- Ability to handle sensitive and confidential information
- Ability to learn quickly and adapt to new processes and tools.

Location: Lisbon, Portugal Work model: On-site Schedule: Rotational shifts, Monday to Sunday, between 06:00 and 00:00 (40 hours per week, 8 working hours per day) Training: 15 working days, with a training allowance of € per completed week.

Remuneration: Total gross monthly compensation of €1, , including: Base salary: €1, gross per month

- Productivity bonus
- Meal allowance: € net per month
- Holiday allowance: € per month
- Christmas allowance: € per month.

Contract: Initial 1-year fixed-term contract, with the possibility of conversion to a permanent contract after 2 years.

Perks: Private health insurance, local language classes Relocation: Optional accommodation in a shared apartment, with a private room and all bills included, for approximately €220 per month deducted from your salary.

Assistance with administrative procedures is also provided.

Annual leave: 22 days

📌 Advertisers Support - Hebrew Speaking (Relocation To Lisbon) (Barcelona)
🏢 Cross Border Talents
📍 Barcelona