About Mercier Consultancy Group

Mercier Consultancy Group is a premier international staffing firm specializing in identifying top-tier talent for the most prestigious BPO and service organizations across Europe. We bridge the gap between high-caliber professionals and global industry leaders, ensuring excellence in every placement we manage.

Job Overview

We are currently sourcing exceptional candidates for an Arabic Speaking Customer Support Agent position in Bulgaria. This unique role in the Customer Support Services industry offers the perfect blend of career growth, international experience, and a vibrant lifestyle in one of Europe's most dynamic hubs.

Key Responsibilities

Deliver world-class assistance to customers via phone, email, and live chat within the Customer Support Services industry

Resolve complex inquiries with precision and empathy, maintaining high standards of customer satisfaction

Represent our premium clients by upholding their brand values and service excellence protocols

Maintain detailed case documentation within the CRM to ensure seamless service continuity

Collaborate with cross-functional teams to escape and resolve technical or process-related challenges

Meet and exceed performance indicators tailored to individual and team targets

Participate in ongoing training to stay updated on industry best practices in Customer Support Services

Requirements

Native or fluent Arabic (spoken and written) is mandatory for this role

Professional proficiency in English to engage with our diverse international team





Previous experience in the Customer Support Services industry is highly preferred

Strong problem-solving mindset and a dedication to service excellence

Must be willing to relocate to Sofia for this Arabic Speaking Customer Support Agent position in Bulgaria

Candidates must hold a valid EU passport or have the legal right to reside and work in Bulgaria

Benefits

Competitive Monthly Salary package commensurate with experience

Fully Paid Training to ensure you are set up for success from day one

Comprehensive Private Health Insurance coverage

Fully Paid Relocation Package (flight, transfer, and hotel accommodation) for those joining our jobs in Bulgaria

Monthly Performance Bonus linked to your individual success and contribution

Career advancement opportunities within the general Customer Support Services sector

And Much More...

Life in Bulgaria

Choosing to work in Bulgaria offers an unparalleled opportunity to experience a unique blend of historical richness and modern urban energy. Sofia, the capital, is a hidden gem in Europe, boasting a Mediterranean-influenced climate, affordable living costs, and a thriving social scene that makes it a top destination for those seeking international Arabic-speaking jobs.

Beyond the professional benefits, Bulgaria provides a high quality of life with diverse culinary experiences, beautiful mountain landscapes, and a welcoming expat community. Our relocation support ensures that your transition to life in Bulgaria is seamless, allowing you to focus on your new Arabic Speaking Customer Support Agent position and enjoy everything this beautiful country has to offer.

📌 Arabic Speaking Customer Support Agent - Work In Sofia, Bulgaria (Granada)
🏢 Mercier Consultancy MD
📍 Granada