Location

On-site (Presencial)

Language Requirements

Fluent Basque (Euskera), Advanced Spanish, and Intermediate English (B1–B2)

Overview of the Role

We are looking for a enthusiastic, empathetic, and resolution-focused

Basque-speaking Customer Advisor to deliver outstanding passenger care within the commercial aviation sector.

In this position, you will act as a frontline representative for travelers, managing diverse inquiries across multiple service channels. From helping passengers adjust flight itineraries to resolving technical system issues and administrative questions, your priority will be delivering smooth, reliable, and high-quality assistance at every step of the travel experience.

Key Responsibilities

Omnichannel Communication

Address inbound customer inquiries efficiently through phone calls, real-time chat, and email support.

Booking & Travel Administration:

Manage passenger reservations, process flight modifications, clarify policies, and process administrative adjustments.

Technical Guidance

Provide step-by-step assistance with digital check-in, user account navigation, mobile application troubleshooting, and booking portals.

Problem Resolution & Empathy:

Maintain a polite, empathetic tone while resolving passenger concerns, turning complex situations into positive customer interactions.

Multilingual Service

Communicate comfortably in Basque, Spanish,



and English to serve international and local travelers while coordinating with internal operations.

Record Keeping

Input and maintain detailed records of all passenger requests, interactions, and case updates within Windows-based systems and Microsoft Office applications.

Candidate Profile

Language Skills

Native or near-native fluency in

Basque (Euskera)

, full professional command of

Spanish

, and solid intermediate

English (B1–B2 level)

for internal tools and documentation.

Education

Secondary School diploma or equivalent level of completed education.

Technical Proficiency

Confident navigation of Windows environments and daily working knowledge of Microsoft Office.

Work Experience

Background in customer-facing roles, contact centers, or the hospitality and travel sector is preferred.

Soft Skills

Excellent verbal and written communication capabilities.

Natural empathy, patience, and a service-minded orientation.

Strong organization and quick problem-solving skills.

High energy, willingness to acquire new skills, and a strong team spirit.

Position Terms &

Benefits

Work Model

Fully on-site commitment (Presencial).

Work Schedule

Rotating shifts operating between 09:00 and 20:00,

Monday through Sunday

.

Base Remuneration

€19, gross annual salary.

Incentive Package

Up to €1,200 annual performance bonus.

Onboarding

Hands-on training provided to ensure full proficiency in airline systems, policies, and customer care workflows.

📌 Basque-Speaking Customer Advisor (On-Site) (Barcelona)
🏢 Eco Plus Solutions
📍 Barcelona