Our client is looking for a Team Leader to manage its operations team within a medical assistance service.

The ideal candidate has experience leading teams in a call centre, contact centre, customer service environment, or assistance operations.Main responsibilities- Supervise daily operations, identify improvements, and resolve incidents.

- Support team members with complex medical assistance cases and periods of high demand.
- Train, coach, motivate, and evaluate team members.
- Organise operational planning and optimise staffing and resources.
- Monitor productivity, quality, and operational performance indicators (KPIs).
- Collaborate with other departments to improve customer experience and service efficiency.
- Help achieve productivity targets and control operational costs.




- Prepare reports and analyse performance data to support decisions.Previous experience as a Team Leader, Supervisor, Coordinator, or Team Manager.Experience in a call centre, contact centre, customer service, or assistance operations.Knowledge of operational processes and incident management.Strong communication, organisational, and problem-solving skills.Ability to motivate, develop, and lead a team.Customer-service orientation, accountability, and proactivity.High level of Spanish and English.Permanent employment contract (contrato fijo).

Full-time position.Intensive morning and/or afternoon shifts.Hybrid working model.Competitive salary plus a language allowance.Employee and family discount programme.International working environment.

📌 Bpo Team Leader - Spanish (Salamanca)
🏢 Cross Border Talents
📍 Salamanca