Te entusiasma hacer crecer tu carrera? BBVA es una compañía integral con más de 160 años de historia que opera en más de 25 países donde damos servicio a más de 80 millones de clientes. Somos más de 121.000 profesionales trabajando en equipos multidisciplinares con perfiles tan diversos como financieros, expertos legales, científicos de datos, desarrolladores, ingenieros y diseñadores.

CIB's Risk Control Assurance Area (RCA) is responsible for ensuring the proper management of all types of operational risk to which CIB is exposed and their possible reputational impact, extending the methodology for identifying and monitoring risks and promoting the establishment of the necessary mitigation, control and monitoring measures in the operational processes/activities carried out by the Area, as well as those outsourced by it. CIB's RCA monitors the functioning of the Area's control environment and its effectiveness. Sobre el puesto The Communication Surveillance Analyst is responsible for monitoring, analyzing, and reporting on employee communications within the CIB area to ensure compliance with regulatory requirements and internal policies.

It also involves the continuous improvement of the surveillance tool and participation in projects to roll it out across new communication channels and geographies.

Monitoring and Analysis: Conduct real-time and retrospective monitoring of electronic communications across various channels (emails, chats, phone calls) to identify suspicious or non-compliant activities.



Use advanced surveillance tools and software to analyze communication data effectively. Ensure that all communication monitoring activities adhere to regulatory guidelines and internal policies.

Prepare detailed reports of findings and elevate potential issues to senior compliance officers and relevant stakeholders. Investigate potential breaches of compliance, market abuse, or misconduct, collaborating with other compliance officers and legal teams as necessary.

Policy Development and Training: Contribute to the development and enhancement of communication surveillance policies and procedures. Participate in training sessions and awareness programs to educate employees on compliance and surveillance matters. Stay updated on regulatory changes and emerging trends in communication surveillance.

Participaete as a Product Owner in projects focused on developing the tool´s capabilities and implementing it across new geographies and/or communication channels. Bachelor's degree in finance, business, legal studies, or a related field.

Fluent

English (C1) and other European languages are valued.

Experience in surveillance technologies and data analysis tools.

Experience in project management as a Product Owner and in functional testing and validation, working closely with development teams and Tech Leads. Familiarity with global financial markets and investment banking operations. Strong communication and interpersonal skills. Empatía, Ética, Innovación, Orientación al cliente, Pensamiento proactivo

📌 Communication Surveillance Analyst - Cib (Madrid)
🏢 BBVA MÉXICO
📍 Madrid