Por favor, lea la descripción al menos una vez antes de hacer clic en "Solicitar". Based at Mandarin Oriental, Barcelona, within the Guest Services & Concierge Department, the Concierge Trainee supports the Concierge and Guest Services team while developing a comprehensive understanding of the department's daily operations, procedures, and service standards.The Concierge Trainee reports to the Head Concierge / Guest Services Manager.As Concierge Trainee, you will be responsible for the following duties:Welcome and assist hotel guests from various segments following Mandarin Oriental service standards and procedures.Become familiar with the full hotel product, facilities, and services, including IT and telecommunication systems.Support the management of guest requests such as restaurant reservations, transportation arrangements, flight bookings, ticketing, and lost luggage assistance.Acquire detailed knowledge of hotel operations and local city information in order to answer guest questions confidently and provide personalized recommendations.Assist with requests related to restaurants, events, concerts, shows,



and leisure activities.Communicate effectively with other departments to ensure seamless service delivery and an outstanding guest experience.Learn to use the hotel systems such as Alice Concierge, Infor HMS, Salto key system, and other operational platforms.Support the handling of guest complaints in a professional manner, escalating issues when necessary and learning service recovery techniques.Maintain strong knowledge of all hotel outlets, special promotions, and offers to proactively promote them to guests.Be knowledgeable about in-house events, functions, transportation services, and public facilities.Gain exposure to the main tasks of other departments such as Guest Experience and Housekeeping to strengthen cross?As Concierge Trainee, we expect from you:Genuine interest in luxury hospitality and guest service excellence.Attention to detail and high service orientation.Fluency in English; additional languages are an asset.We offer structured learning and development opportunities to support your professional growth.MOstayEnjoy complimentary nights and attractive colleague rates worldwide across Mandarin Oriental hotels.Mandarin Oriental is an equal opportunity employer.

📌 Concierge Trainee (Barcelona)
🏢 Dormont Manufacturing
📍 Barcelona