Holidu is seeking a seasoned Head of Customer Service in Málaga to lead the front-line service teams, including Team Leads and advisors, while driving performance, partnerships and operational improvements. You will shape the move to a new case management platform and set the standard for customer excellence across channels.You will report to the Director of Customer Happiness, manage a hybrid team, and develop a strong leadership bench.
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📌 Head of Customer Happiness & Front‑Line Ops (Madrid)
🏢 Holidu
📍 Madrid
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