Post-Delivery Experience Lead (AI Rollout) (Madrid)

Post-Delivery Experience Lead (AI Rollout) (Madrid)

07 nov
|
Delivery Hero
|
Madrid

07 nov

Delivery Hero

Madrid

Glovo, part of the Delivery Hero group, seeks a leader to own the post-delivery experience—from initial complaint to resolution—across multiple countries. You will drive KPI improvements, shape processes with the central team, and roll out AI-assisted support while managing a growing post-delivery team.You will work with Finance, Product, and other functions to ensure root-cause analysis informs policy and tooling changes, balancing customer satisfaction with profitability.

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📌 Post-Delivery Experience Lead (AI Rollout) (Madrid)
🏢 Delivery Hero
📍 Madrid

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