Experteer Overview In this role you will elevate operational quality across regional BPO hubs by transforming QA into a proactive, data-driven engine.

You will align cross-border execution with regional strategy, building scalable quality processes that improve customer satisfaction and SLA compliance.

You will lead multi-hub quality strategy, drive continuous improvement, and link audit insights to coaching, recruitment, and training.

The opportunity combines analytics, calibration, and cross-functional collaboration to raise standards at scale.

Compensaciones / Incentivos • Own end-to-end quality framework and audit strategy across BPO hubs • Lead root-cause analyses to identify systemic gaps and launch improvement initiatives • Establish closed-loop QA leveraging audit insights for recruitment, onboarding, and coaching • Host cross-site calibration sessions to minimize scoring variance • Collaborate with Regional Service Delivery Heads, Training leads,



and BPO managers on regional initiatives • Extract, query, and analyze raw transaction and audit data using SQL to generate insights and lead indicators of quality Responsabilidades • 3 to 5 years in Quality Operations in fast-paced, tech-driven or service-driven environments • Proven track record designing evaluation frameworks, calibrations, and root-cause analyses • Lean Six Sigma Yellow or Green Belt certification or equivalent process improvement training • Closed-loop quality vision and project management capability (PMP appreciated) • Vendor governance and risk modeling experience with auditing outsourced BPO performance • Bilingual fluency in English and Spanish (Portuguese a plus) • Independent SQL proficiency to extract, merge, and clean datasets Requisitos principales •

📌 Continuous Improvement & Quality Program Manager - Marketplace Experience (Barcelona)
🏢 Glovo
📍 Barcelona