Based at our Granollers site (Spain) you will provide a variety of customer service support and technical guidance to internal and external customers for the national and international market. Granollers - Spain Based at our Granollers site (Spain) you will provide a variety of customer service support and technical guidance to internal and external customers for the national and international market.

Responsibilities Receive customer orders via incoming mail, telephone, and/or electronic contact regarding the organization's products and/or services, enter and adjust orders, resolve questions and complaints within span of control. Work to ensure all orders received are entered into Oracle by order cut-off time. Positive influence on the team and being responsible to arrange backup in case of holiday leave.

Assist with reviewing and coordinating customer service activities pertaining to shipping, plant schedules, inventory levels, and sales activities by reviewing reports, orders, shipments, and other information as required or directed by management. Identifiy customer issues that need to be escalated to management in a timely fashion. Build relationships with internal departments to ensure best service to end customer is achieved.

Qualifications 2-3 years of progressive B2B customer service experience,



Order management experience Resolving customer problems and concerns; Excellent communication skills, Oracle, AS400 Spanish and English, What we Offer The established salary range for this position is * Euros gross annual.

Ongoing Training and Support: This ensures pay decisions are fair, consistent, and aligned with our commitment to equal pay and legal compliance. Our people are behind the strength of our success, and we invest and support you in: Life ... with rewards, benefits and the flexibility to enhance your health and well-being Career ... with opportunities to learn, develop new skills and grow your contribution Connection ... with an inclusive team and commitment to our own and broader communities It's all here for you... let's Create Your Possible Eligibility to Work You will need to provide proof of right to work.

Equal Opportunity Employer An equal opportunity employer, all qualified applicants will receive consideration for employment and will not be discriminated against based on race, colour, religion or belief, gender, sexual orientation, gender identity, ethnic or national origin, disability, age pregnancy or maternity, marital or civil partner status, or any other protected characteristic prohibited by law.

📌 Customer Service RepresentativeB + Order Management Experience - Spanish & English. (Barcelona)
🏢 Sherwin-Williams
📍 Barcelona