David Kennedy Recruitment is working with a leading mobile communications

Company that is seeking to onboard a

Dutch speaking

Customer Service Representative for their client support for

Alicante/Malaga in

Spain

.

Position: Customer Service Representative

Location: Alicante/Malaga , Spain

Work model: On-Site/

hybrid model possible (2–3 days per week on-site, depending on performance)

Employment type: Full-time

DUTIES AND RESPONSIBILITIES

Handle inbound customer inquiries via phone, chat, and email channels

Support customers with mobile, internet, and TV-related questions and issues

Assist with SIM card activation, mobile data setup, and account-related requests

Guide customers through TV box installation and home internet setup processes

Troubleshoot basic technical issues and provide effective solutions

Deliver professional, customer-focused, and solution-oriented support

Identify cross-selling and upselling opportunities when appropriate

Maintain accurate customer records and interaction notes

Collaborate with colleagues and internal teams to ensure high-quality customer service

Meet service quality, productivity,



and customer satisfaction targets.

REQUIREMENTS

Native-level Dutch (C2), English at B1 level or higher

Strong communication and customer service skills

Customer-oriented mindset with excellent problem-solving abilities

Comfortable identifying cross-selling and upselling opportunities

Good computer literacy and ability to learn new systems quickly

Tech-savvy with an interest in technology and telecommunications services

Availability to work rotational schedules, including evenings and weekends

Legal right to live and work in Spain with valid documentation (EU passport or residency permit)

Previous customer service, contact centre, retail, hospitality, or sales experience

Experience in telecommunications, technology, or technical support environments

Experience handling phone, chat, or email support channels.

OFFER

Be part of a dynamic multilingual, multicultural and creative team with a positive and friendly atmosphere

Guidance and tools to reach career potential

Relocation support

And much more!

📌 Customer Service Representative (Dutch) (Málaga)
🏢 David Kennedy Recruitment
📍 Málaga