Job Title

Customer Success Management Principal

Summary The role is a Customer Success Manager position within the hospitality sector, focused on supporting hotel clients using Amadeus solutions. It is based in Barcelona and has been created as part of a regional transformation, consolidating teams from multiple regions into a European structure.

The CSM works with high-value clients and acts as a trusted advisor, ensuring strong product adoption, managing the full customer lifecycle, and aligning solutions with client needs. The goal is to position the CSM as a key consultant who combines product expertise with strategic guidance, ultimately driving customer success and reinforcing Amadeus' credibility.

As a CSM your role will be to:

Key Responsibilities

Customer Management

Own and manage a portfolio of strategic accounts

Build strong stakeholder relationships and act as trusted advisor

Handle escalations and ensure high customer satisfaction

Product Adoption &

- Value

Drive product usage and optimization

Share best practices and provide strategic guidance

Deliver value-driven Business Reviews using customer data

Retention &

- Growth

Secure renewals and mitigate risks

Identify and drive upsell and cross-sell opportunities

Collaborate with Sales to expand accounts

Collaboration &

- Improvement

Partner with internal teams (Sales, Product, etc.)

Ensure smooth renewal and contracting processes

Collect customer feedback to support product improvements

About the ideal candidate

Experience

3–5 years in Customer Success or similar role

Hospitality industry and Amadeus tools (preferred)

Skills

Strong relationship management and communication

Analytical and problem-solving mindset

Ability to multitask and influence stakeholders

Education &

- Languages

Bachelor's degree (or equivalent experience)

Fluent in English (Arabic is a plus)

What we can offer you:





? A complete rewards offer - Amadeus provides attractive remuneration packages, covering all essential components of a competitive reward offer, including bonus, equity, pension plan, travel, life and healthcare insurance, as well as lunch and transport allowance and other benefits.

? A truly global DNA - Everything at Amadeus is integral, from our people to our business, which translates into our footprint, processes, and culture.

? Great opportunities to learn - Learning happens all the time and in many ways at Amadeus, through on-the-job training, formal learning activities, and day-to-day interactions with colleagues.

? A caring environment - Amadeus fosters a caring environment, nurturing both a fulfilling career and personal and family life. We care about our employees and strive to provide a supportive work environment.

? A flexible working model - We want our employees to do their best work, wherever and however it works best for them.

? A diverse and inclusive community - We are committed to leveraging our uniquely diverse population to drive innovation, creativity, and collaboration across our organization.

? A Reliable Company - Trust and reliability are fundamental values that drive our actions and shape long-lasting relationships with our customers, partners, and employees.

? A critical mission and purpose - At Amadeus, you will be powering the future of travel and pursuing a critical mission and extraordinary purpose.

Diversity &

- Inclusion

Amadeus aspires to be a leader in Diversity and Inclusion in the tech industry, enabling every employee to reach their full potential by fostering a culture of belonging and fair treatment, attracting the best talent from all backgrounds, and as a role model for an inclusive employee experience.

Amadeus is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to gender, race, ethnicity, sexual orientation, age, beliefs, disability or any other characteristics protected by law.

📌 Customer Success Management Principal (Laza)
🏢 Amadeus Hospitality EuropeU.
📍 Laza