Join Vonage and help us innovate cloud communications for businesses worldwide! As an emerging leader in the $10B+ communications API market, we empower global brands to connect better with their customers, employees, and partners through transformative communications experiences. For example, Vonage API solutions empower organizations to build their custom omnichannel communications structure.

This allows them to reach and engage customers on their preferred schedule and channel — including voice, video, and messaging. Think of a rideshare service instantly connecting with customers, hospital staff conducting remote monitoring, customers verifying their identity before completing a purchase, AI virtual agents servicing customers around the clock, and much more.Why this role mattersThe Customer Registration Manager is a critical operational role within the Customer Success organisation, working closely with Technical Account Managers (TAMs) and Customer Success Managers (CSMs) to streamline and own all customer registration processes end-to-end. This individual will serve as the central point of accountability for ensuring customers are accurately registered, onboarded to relevant platforms, and tracked throughout the registration lifecycle — freeing up TAMs and CSMs to focus on strategic relationship management and value delivery.Ensure all customer data is accurately captured, validated, and maintained in relevant CRM and registration systems.Legal, Finance, Compliance, Product) to resolve blockers or dependencies within the registration workflow.Build and maintain dashboards or reports to provide TAMs, CSMs, and management with real-time visibility into registration status.Partner with the Customer Success leadership team to implement scalable,



repeatable registration frameworks as the customer base grows.Support tooling and systems enhancements that improve registration accuracy and speed.Support onboarding activities where customer registration is a dependency for go?live.Contribute to broader Customer Success initiatives and operational projects as required.What you'll bringRequired:3+ years of experience in an operations, customer success, or registration/onboarding management role — ideally within a SaaS, CPaaS, or technology environment.Strong organisational and project management skills with the ability to manage multiple requests simultaneously.Excellent attention to detail and a commitment to data accuracy.Proficiency with CRM tools (e.Salesforce) and project/task tracking platforms (e.Jira, Asana, or equivalent).

Strong communication and stakeholder management skills — able to work effectively across teams and elevate issues clearly.volume environment with shifting priorities.Experience working alongside TAM or CSM teams in a supporting operational capacity.Experience building reporting and tracking in tools such as Google Sheets, Excel, or business intelligence platforms (e.Tableau, Looker).

Discretionary Time

OffPrivate Medical HealthcareEricsson support line's no perfect candidate. To learn how we process your personal data during the recruitment process, please refer to our Privacy Notice . Vonage is a integral cloud communications leader. And your talent will further help brands - such as Airbnb, Viber, WhatsApp, and Snapchat - accelerate their digital transformation through our fully programmable-based unified communications, contact center solutions, and communications APIs.

Note: The purpose of this profile is to provide a general summary of essential responsibilities for the position and is not meant as an exhaustive list.

📌 Customer Success Manager (CSM) (La Coruña)
🏢 Vonage
📍 La Coruña