?

General

SaaS Scale-up | $28M Series B Investment

? Personalized 1:1 Coaching

?Barcelona | Hybrid, 3+ days in-office

(Aticco Urquinaona, Rda. de Sant Pere, 52, Eixample)

About CloudTalk

Powered by a January ****

$28 million Series B investment from top investors like KPN Ventures, Lead Ventures, Point 9, and HenQ, CloudTalk's

AI-powered business communication platform helps

4,000+ sales and support teams make customer experience the greatest competitive advantage for driving more revenue.

CloudTalk works seamlessly for businesses of all sizes, from scale-ups like

Deel to big players like

Nokia

,

Glovo and

Revolut

. Modern businesses all around the world can lead meaningful conversations while managing calls and messages from one place.

CloudTalk is on a mission to create a unified ecosystem for sales and customer service teams' communication where every professional can engage in more productive and meaningful conversations.

The Challenge Ahead

As a

Customer Success Manager

, you'll take ownership of adoption, and ensuring long-term customer success for our clients - leading to seamless renewals and expansion.

The Mindset We Need

This position requires a unique blend of skills: the consultative, empathetic touch of a relationship builder, paired with the relentless, results-oriented drive of a quota-carrying professional. You should be highly strategic, and comfortable managing a dedicated book of business.

What's in it for you?

?Be part of one of

Europe's fastest-growing SaaS companies

? Work with cutting-edge

AI products in a high-growth market

? Join a global team

– work with talented CloudTalkers across Europe, the US, and Asia, both in-person and remotely. Check out our

Life at CloudTalk on Instagram

? Have a front-row seat in our journey to $100M ARR

What You'll Work On

Own the Success, Renewals & Expansion

– ensuring customers extract maximum value from CloudTalk.

Be a trusted product expert

– guide clients through best practices,



collaborate with Technical Consultants, and help customers leverage advanced features.

Enhance customer health

– monitor usage, prevent roadblocks, and improve retention through Velaris and other analytics tools.

Close collaboration with Sales & Product

– ensure seamless handoffs, share customer insights, and contribute to product innovation.

What Makes You a Great Fit

Customer-first mindset

– you thrive on making customers successful.

Data-driven & analytical

– you're comfortable working with Excel/Sheets, BI dashboards, and customer insights.

Technical aptitude

– you enjoy learning software products inside out and can guide customers in leveraging their full potential.

Industry knowledge

– experience in B2B SaaS, business calling software, or cloud communication tools.

Proven experience

– you've worked in Customer Success/Support or Onboarding, in a SaaS company.

Familiarity with customer tools

– experience using Zendesk, Custify, Planhat, Velaris, or HubSpot is a plus.

Language skills

– business fluency in English and German

Why You'll Love Being a CloudTalker

Growth

? 1-1 Coaching sessions with our resident communications advisor

?

Leaders

Academy & Learning and Development Budget

Flexibility

?

Unlimited Paid Time

Off

??

Volunteering

Days

? MacBook for work

Well-being:

?Recharge Fridays once per quarter

????Fitness Allowance

Connectedness

? Referral bonuses

? Virtual & physical team buildings

? Company merchandise

What to Expect in Our Hiring Process

1??

Intro

Call – Meet our Talent Acquisition Team

2?? Interview with the CX leaders

3??

Case Study

Presentation – Show us your skills

4??

Culture Bar Raiser

Call

? Offer!

Apply now and be part of our journey to $100M ARR!

By submitting your application, you acknowledge that Cloudtalk will process your personal data based on Cloudtalk's legitimate interest in finding the most suitable candidate and a pre-contractual relationship with you. For more information on how Cloudtalk processes your personal data, please refer to our

Privacy Notice

.

📌 Customer Success Manager (En + De Language) (Laza)
🏢 CloudTalk
📍 Laza