Location: Remote in EuropeAumente sus posibilidades de conseguir una entrevista leyendo la siguiente descripción general de este puesto antes de presentar su candidatura.Fully remote in the UK or SpainContract type: 6 months FTC. Immediate start required.About NivodaNivoda is a integral B2B diamond and gemstone marketplace that connects jewelry retailers with competitive, high-quality suppliers. With operations spanning multiple regions, Nivoda enables businesses to grow profitably by minimizing inventory risks and optimizing the supply chain.

Our commitment to excellence, transparency, and innovation drives every part of our business - from supplier relationships to customer success.Our MissionDiamond and gemstone trading has long been plagued by inefficiency, opacity, and exclusivity. They deserve the same access to quality, pricing, and selection as the biggest players in the industry. About the RoleAs a Customer Support Executive at Nivoda, you'll play a vital role in ensuring our customers have a seamless journey with Nivoda.

Your main responsibilities include answering customer inquiries via live chat, WhatsApp, and email, handling day-to-day client issues related to logistics, orders, website bugs, and serving as the voice of the customer internally.



Focus on resolving customer issues and ensuring swift response times, making customer satisfaction a top priority.Answer customer inquiries via live chat, WhatsApp, and email, handling day-to-day client issues.Minimum 2 years experience in online customer support, live chat, and calls.Zendesk experience100% ownership and customer-first mindsetOrganisation and ability to multitask across different platformsProactivity and forward thinkingAssertive nature and ability to be the voice of the customer when communicating internallyExcellent cross-functional collaboration skillsNice to haveNative or full professional proficiency in Spanish or French is highly desirableOur culture and what we offerAt Nivoda, we believe that employees today want to evolve in a collaborative, high-growth environment where they can demonstrate their abilities and thrive both professionally and personally.We work to create a culture of empowerment, continuous learning and growth where everyone can bring expertise, own projects and easily measure their impact.

Please note: this is a full time, fixed term position that's fully remote in the United Kingdom OR Spain. xqbhyrx opciones de teletrabajo/trabajo desde casa disponibles para este puesto.

📌 Customer Support Executive, 6 Month Ftc (Remote In Uk) (Barcelona)
🏢 Nivoda
📍 Barcelona