Danish Speaking Customer Service Representative

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If you are an empathic person, a good listener with a problem?solving mindset, and enjoy being a team player, we have the right job for you!

Job Responsibilities

As a Customer Support Advisor, you will be responsible for understanding and identifying customer needs. You will listen, respond, and mediate between international travelers and accommodation suppliers from all over the world, always ensuring a high level of customer service.

You will handle inquiries related to services, payments, and technical requirements, providing accurate information and following established processes via email and phone.

Requirements

Danish: C2 level and advanced English

Excellent written and spoken communication and interpersonal skills

User-friendly PC skills: Office 365, CRM databases, and other internal platforms

Problem-solving and solution-driven mindset

Positive and motivated attitude to handle challenging customer situations

Goal-oriented approach to work

Flexibility and openness to changing priorities and business processes

Affinity with accommodation or travel platforms

Experience in customer service or contact center environments is a plus

Desirable Skills

Process Excellence: Improving organizational processes to increase efficiency, effectiveness, and quality

Collaboration: Working effectively with others to achieve common goals

Communication: Clear exchange of information and ideas across different channels

Emotional Intelligence: Understanding and managing your own emotions and those of others

Open-Mindedness:



Appreciating diverse perspectives and ideas

Critical Thinking: Evaluating information to make informed decisions

Solution Orientation: Focusing on practical and effective problem-solving

Entrepreneurship: Demonstrating innovation, creativity, and a proactive mindset

Benefits

Contract

38.5 hours per week (Monday to Sunday) with fixed working hours and 2 days off per week

Available shift: 09:*:00 (rotational)

Salary: €22,249 gross per year

Initial temporary contract with the possibility of becoming permanent based on business needs

27 working days of holidays per year

Additional Benefits

Feel Good program including Spanish lessons, quizzes with prizes, and free group activities such as running, beach volleyball, roller skating, and more

Free private health insurance available once you obtain a permanent contract

Adaptable remuneration options for nursery school and transport after the probation period

Multicultural and international working environment

Modern office spaces well connected by public transport and close to Glories shopping mall (Westfield)

Opportunity to be part of a leading industry team with strong career growth potential

3 weeks of initial training and ongoing personal coaching

Diversity, Equity & Inclusion

We are proud to have a diverse workforce with different backgrounds and lifestyles. We are committed to providing equal opportunities and do not discriminate based on gender identity or expression, sexual orientation, race, religion, age, national origin, citizenship, disability, pregnancy status, veteran status, or any other protected characteristic.

📌 Danish Speaking Customer Service Representative Apply Now (Laza)
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📍 Laza