Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Your day at NTT DATA The Networking Remote Field Service Engineer (L1) is an entry level engineering role, responsible for operating in region and provides a professional remote technical support service to clients by identifying and resolving technical incidents and problems.

Through pre-emptive service incident and resolution activities, this role will restore service to clients by driving incidents to an effective resolution and ensuring all requests, process events and resolution incidents result in zero missed service level agreement (SLA) conditions. Maintains the support process and ensures that requests for support are handled according to the procedures. Uses service assurance software and tools to investigate and diagnose problems, collects performance statistics and creates reports, working with users, other staff and suppliers as appropriate.

Performs defined tasks to monitor service delivery against service level agreements and maintains records of relevant information. Analyses service records against agreed service levels regularly to identify actions required to maintain or improve levels of service, and initiates or reports these actions. Provides service recovery, following resolution of incidents.

Maintains secure, accurate, complete, and current configuration on configuration items (CIs). Ability to communicate and work across different cultures and social groups. Ability to plan activities and projects well in advance and takes into account possible changing circumstances.

Entry level knowledge of vendor technologies, such as (but not limited to) Cisco, Juniper, Aruba, RiverBed etc. Entry level knowledge on management agent concepts, redundancy concepts and remote console architecture within supported technical domain. Bachelor's degree or equivalent in Information Technology or Computing or related field.

Associate level certification in different Networking technologies such as (but not limited to) Cisco, Juniper, Aruba, F5, CCNA, JNCIA, ACMA etc. Entry level experience in Networking technologies such as routing, switching, Wireless, SDI distribution, core and access layers. Entry level experience in technical support to clients.

Entry level experience in diagnosis and troubleshooting. Entry level experience providing remote support in Networking technologies. Entry level experience in relevant technology. About NTT DATA NTT DATA is a $30+ billion trusted global innovator of business and technology services.

We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D; to help organizations and society move confidently and sustainably into the digital future. As a Integral Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start‑up companies.

Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development,



implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.

Equal Opportunity Employer NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. Join our growing global team and accelerate your career with us.

Job Category

Sales & Marketing Location Carretera Palma-Andratx 19, Costa d'en Blanes, Palma de Mallorca Balea 7181, Spain VIEW ON MAP ( Full Time Position Type Management Ensures business is turned over properly and in a timely fashion for proper service delivery. Responsible for driving customer loyalty by delivering service excellence throughout each customer experience. Provide service to our customers in order to grow share of the account on behalf of the company. 2 years experience in the sales and marketing, guest services, front desk, or related professional area.

- 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; Monitors same day selling procedures to maximize room revenue and control property occupancy.
- Gains understanding of the property's primary target customer and service expectations; serves the customer by understanding their business, business issues and concerns, to offer better business solution both prior to, and during the program/event. Uses sales resources and administrative/support staff effectively.
- Executes and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence).

Providing Exceptional Customer

Service - Supports the company's service and relationship strategy, driving customer loyalty by delivering service excellence throughout each customer experience.

- Services our customers in order to grow share of the account.
- Executes and supports the company's Customer Service Standards and property's Brand Standards.
- Provides excellent customer service consistent with the daily service basics of the brand.
- Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and ensuring their satisfaction before and during their program/event.
- Partners with Event Management and/or Operations in providing a customer experience that exceeds the customer's expectations.
- Interacts with guests to obtain feedback on product quality and service levels.
- Attends pre- and post-convention meetings to understand group needs, obtain feedback on quality of product (e.g., rooms, meeting facilities and equipment, food and beverage), service levels and overall satisfaction.
- Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and ensuring their satisfaction before and during their program/event.




- Serves the customer by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations, while building a relationship and loyalty to the company. Provides accurate, complete and effective turnover to Event Management. Participates in and practices daily service basics of the brand. _Regis hotel in New York by John Jacob Astor IV at the dawn of the twentieth century, the brand has remained committed to an uncompromising level of bespoke and anticipatory service for all of its guests, delivered flawlessly by a team of gracious hosts that combine classic sophistication and modern sensibility, as well as our signature Butler Service. Regis, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

Location Carretera

Palma-Andratx 19, Costa d'en Blanes, Palma de Mallorca Balea 7181, Spain VIEW ON MAP ( Full Time Position Type Management JOB SUMMARY Supports the Director of Recreation in all aspects of the pool and beach areas, including overall maintenance, daily upkeep, cleanliness and the operation of cabana units. Provides and models service behavior to guests and employees. Strives to continually improve guest and employee satisfaction and maximize the financial performance in areas of responsibility. 2-year degree from an accredited university in Health Education, Physical Education, Hotel and Restaurant Management, or related major; CORE WORK ACTIVITIES Supporting Recreation Operations - Supervises and manages employees.

Supports day-to-day operations. Monitors quality, standards and meets the expectations of the customers on a daily basis.

- Provides personal assistance, medical attention, emotional support, or other personal care to others such as coworkers, customers, or patients.
- Supports the management of outside vendors including water sports and scuba.
- Manages group activities including sand painting, bon fires, and team building events.
- Providing and Ensuring Exceptional Customer Service - Serves as a role model to demonstrate appropriate behaviors.
- Provides services that are above and beyond for customer satisfaction and retention.
- Improves service by communicating and assisting individuals to understand guest needs, provides guidance, feedback, and individual coaching when needed. Participates in the performance appraisal system process, giving feedback when needed.
- Coordinates training activities for employees in department.
- Communicates expectations and performance objectives to subordinates; Regis hotel in New York by John Jacob Astor IV at the dawn of the twentieth century, the brand has remained committed to an uncompromising level of bespoke and anticipatory service for all of its guests, delivered flawlessly by a team of gracious hosts that combine classic sophistication and modern sensibility, as well as our signature Butler Service. Regis, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you. #

📌 Delivery Manager - Hybrid Working (Islas Baleares)
🏢 Lumenalta
📍 Islas Baleares