Xplor Technologies powers the experiences at the heart of everyday life. Through modern vertical software, embedded payments, and AI-powered capabilities, we help businesses in fitness, recreation, golf and club, field services, laundry, education, and other membership-based and service-based industries simplify operations, uncover insights, and elevate customer and member experiences. About the opportunity You’ll join the Client Service team in our Enterprise Fitness vertical as an Application Support Specialist, working remotely from Spain. The team provides 3rd level technical support for the Exerp Platform, our ERP for some of the largest fitness chain operators in the world, along with our web services and apps. Our products are complex, highly customisable and built to flex around each client’s needs. You’ll work directly with our clients’ dedicated Exerp superusers and application specialists, who rely on us to solve their most critical problems quickly and well. Reporting into Manager of Client Services for Xplor, you’ll support our clients by:
- Acting as a daily point of contact for clients, mainly through tickets and also in client meetings
- Analysing and resolving complex product issues and questions, and bringing in the right internal people until the problem is solved
- Troubleshooting technical issues and tracking down bugs alongside a team of Technical Product Analysts
- Reporting issues directly to our Engineering teams with clear, detailed documentation
- Joining our Major Incident response team to resolve the most urgent and critical client problems




- Keeping the client experience at the centre of every interaction This is a fully remote role based in Spain. Required qualifications for this role:
- A bachelor’s or master’s degree, or equivalent experience in technical support or a similar client-facing role, ideally supporting software applications
- Excellent written and spoken English
- Excellent written and spoken Spanish
- Confidence engaging with clients in meetings and during critical situations
- Experience with databases, SQL and Excel, and a genuine interest in IT
- Strong attention to detail, patience and a structured way of working
- Curious and eager to learn, able to work independently and as part of a team Nice to have:
- Experience with APIs
- Experience with payment processors such as Adyen
- Knowledge or interest in the fitness and wellbeing industry
- Worked or used a Gym Mgmt. Software before At Xplor, we believe that the best innovation and ideas happen at the intersections of our differences
- people of diverse cultures, generations, disciplines, and lived experiences. Values and Life at Xplor Our five core values guide us from how we hire and recognise our team members to how we interact with our customers day to day:
- Find a better way
- Do the right thing
- Say it straight
- Win together
- Own the outcome If these values sound like you, and describe people you want to work with, you will thrive at Xplor. As an Xplorer, you will be part of a integral network of talented colleagues who will support your success.

📌 Application Support Specialist (España)
🏢 Xplor
📍 España