Customer Support Advisor – Basque (Euskera) + English

Position Overview

Client / Project

Fashion Retailer

Location

On-Site, Barcelona, Spain

Work Model

On-Site

Language Requirements

Native-level Spanish and Basque (Euskera), with a very good command of English.

Compensation &

Benefits

Base Salary

19, EUR gross per year

Performance Bonus

Up to 1,200 EUR in performance bonuses

Work Schedule

9:00 AM – 11:00 PM, Monday to Sunday (rotating shifts)

Main Responsibilities

Handle customer inquiries related to purchases, orders, and product lines across multiple contact channels (phone, email, and chat).

Manage after-sales issues including deliveries, returns, and order modifications.

Provide effective, personalized solutions while maintaining a friendly, professional, and customer-first service standard.

Follow up proactively on cases to ensure full and proper resolution.

Record customer interactions accurately and keep internal systems and CRM records up to date.

Contribute to delivering an exceptional customer experience across the retail brand's support touchpoints.

Requirements &

Qualifications

Languages

Native-level fluency in Spanish and Basque (Euskera), alongside a strong working command of English.

Core Competencies

Strong communication skills, high customer orientation, patience, empathy,



and a robust problem-solving mindset.

Professional Attributes

Proactive attitude, strong organizational skills, and strict attention to detail.

Technical Skills

Tech-savvy with confidence in navigating digital customer support tools and multi-system platforms.

Environment

Ability to work effectively as part of a team in a dynamic, international retail environment.

Availability

Flexibility to work on-site in Barcelona on rotating shift patterns (Monday to Sunday).

Legal Eligibility

Valid documentation to work in Spain (Spanish Residence Card or EU ID).

Selection process

Submission

Ownership Validation (could take up to 48hrs)

Profile fit validation (made by CNX recruiters & project leader)

HR Interview & Tests

Supervisor interview

Client interview (some projects require this)

Job offer

Hired

We are recruiting Customer Support Advisors fluent in Spanish, Basque, and English for an on-site project in Barcelona, Spain, supporting a well-established international fashion retail brand.

In this role, you will assist online shoppers with inquiries related to purchases, product lines, orders, deliveries, and after-sales support via phone, email, and chat, ensuring a high-quality customer experience.

📌 Fashion Support Consultant — On-Site Barcelona
🏢 Enigma
📍 Barcelona