OverviewIn this role you will drive performance analytics for our international contact centres, shaping long-term planning and operational excellence.

You will lead data collection, reporting, and in-depth analysis to enable informed decisions across multiple business units.

You'll generate timely insights, support forecasting and workforce planning, and collaborate with cross-functional teams to improve reporting processes and analytical models.

This position offers a general scope within a modern, multicultural environment and a chance to influence efficiency and strategic outcomes.

Compensaciones / Beneficios40k base salary

10% STIP private health insurance life insurance wellness programs

VIP district and rental car discounts

ResponsabilidadesPrepare and deliver timely, accurate daily, weekly, and monthly reports with actionable insights for stakeholders

Analyze incentive targets, call volume trends, and performance metrics to inform operations and strategy

Consolidate and mine data from multiple contact centre sources to provide a comprehensive performance view





Collaborate with international contact centre analysts to ensure consistency and quality of analytics output

Support workforce planning through forecasting and analysis to optimize operational efficiency

Continuously identify opportunities to improve reporting processes and analytical models

Requisitos principales+2 years of relevant experience as a Business Analyst with reporting, forecasting, and operational analysis

Fluent English (spoken and written)

Strong analytical mindset with high attention to detail and accuracy

Proficient in Excel with ability to manipulate and analyze large data sets

Experience with Tableau

Excellent interpersonal skills to collaborate with stakeholders at all levels

Ability to work independently, proactively, and creatively with sound judgment

Comfortable challenging assumptions and offering innovative solutions collaboration attention to detail proactivity

Excel (large data set manipulation)

Tableau data analysis

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