OverviewJoin Roche as a Solution Specialist in Integral Customer Support within the GCS Mol Labs Solutions Team.

You will support automated molecular laboratories, handling complex cases while mentoring others and delivering training worldwide.

You'll design concepts, workshops, and learning paths to strengthen team capabilities and ensure customers get effective, end-to-end solutions.

This role blends hands-on field work with strategic knowledge transfer to enhance patient outcomes and lab operations.

ResponsabilidadesProvide solutions support for automated molecular laboratories and related systems

Handle cases requiring both technical expertise and strong soft skills

Design and deliver training concepts, documentation, and workshops

Mentor Solution Specialists across affiliates and regional teams

Develop learning paths and maintain them to evolving needs

Support on-site and remote customers, building strong cross-functional relationships

Create knowledge resources (documentation, troubleshooting guides) and lead knowledge-sharing sessions

Incorporate basic solution knowledge into existing lab training programs

Foster networks and regular meetings to share best practices





Travel to customer sites up to 30%

Requisitos principalesCustomer experience in support, optimization, and implementation of solutions

On-site customer experience mandatory

Strong service orientation and customer-focused mindset

Fluent in English and Spanish; excellent communication and intercultural skills

Experience with navify Lab Operations, cobas x800, and related systems (plus cobas p x12, RDA/CCM)

Troubleshooting network connectivity in lab environments (cloud/internet, hospital, lab networks)

Open to frequent travel (up to 30%)

Bachelor's degree in health-related sciences, engineering, computer science, or similar field

Strong IT, automation, or clinical laboratory operations background

Experience in creating multimedia learning materials and data-driven insights (plus if AI used)

On-site experience with customers and affiliates is essential

Customer-centric mindset

Creative problem solving

Mentorship and teaching ability

Lab automation and middleware experience navify Lab Operations cobas x800 Systems

📌 Gcs Mol Labs Solution Specialist - Automation - Roche (Barcelona)
🏢 Roche
📍 Barcelona