Madrid, Spain (Remote)¿Está considerando presentar su candidatura para este trabajo? Barcelona, Spain (Remote)Full timeRIts fun to work in a company where people truly BELIEVE in what they're doing!

Summary: The Senior Customer Solutions Engineer is a product expert and trusted advisor providing primarily post sales technical expertise during the installation, implementation and post-implementation servicing of company products. Provide pre-sales technical support through sales presentations and product demonstrations to sales staff, partners and prospects. Present and deliver highly technical presentations and training on products.Provides best practices guidance and technical expertise during the installation, implementation and post-implementation servicing of company products.Liaison between customer, partners, Rocket technical support team and Rocket Sales staff to resolve complex issuesSharing customer feedback to product management for future enhancementsDemonstrate an understanding of practical application of the products in a variety of customer environments.highly experienced developers, systems administrators, project managers, business end users, and executivesUsing established techniques, deliver implementation services that allow for successful proof of concept and post-sales deployment of purchased products.Guide client in the set up and configuration of Rocket products and train customers in administration and use of the products.Work effectively with Project Management to deliver assignments within scope and committed timeline.





Complete delivery and administrative tasks throughout complete project lifecycle.Work as an effective team member or lead in large implementation projects.Work with Rocket partner community to provide appropriate pre and post sales training to ensure a partner can effectively lead a sales opportunity and product implementations.Review existing customer implementations to ensure best practices are utilized for maximum customer satisfaction and ongoing business retentionRequired Qualifications: 8+ years in related Information Technology position5+ years Project Management, Consulting, or team lead experience5+ years development, application lifecycle or change management experienceSenior level skills in the followingEnterprise application development (e.g. Java, .NET, Web)IBM i application developmentBusiness process requirements and designDatabase technologies (e.g. Oracle, SQL, DB2)i5/OS, Windows and/or Linux OSProven critical thinking, analytical and troubleshooting skillsExcellent interpersonal, relationship management and communication skills.Bachelor's Degree, or equivalent work-related experienceTravel Requirements: Up to 50%Information Security: Information security is everyone's responsibility.

A fundamental principle of information security at Rocket Software is that all individuals in the organization have a responsibility for the security and protection of company information and IT Resources over which they have control, according to their role.Rocket Software Inc.



is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Rocket Software

Inc. is also committed to compliance with all fair employment practices regarding citizenship and immigration status.At Rocket Software, we believe AI is a critical enabler of innovation and productivity. All Rocketeers are expected to actively leverage AI-powered tools and technologies, where appropriate, to enhance efficiency, improve decision-making, and deliver greater impact in their roles. Companies around the world trust Rocket to solve their most complex business challenges by powering their critical infrastructure, business processes, and data.

We help extend the value of these assets, enabling our customers to embrace the potential of cloud and mobile computing, advanced analytics, and the innovations of tomorrow. From the clothes we wear to the cars we drive, Rocket solutions power the back-end systems that thousands of brands rely on every day.At Rocket, software is about more than just code-it's about people. Founded in ****, Rocket Software is headquartered in Waltham, Massachusetts, and has 20 offices worldwide, bringing people and technology together to build a better future. xqbhyrx Note: This description has been processed to remove application instructions, recruiter marketing, and standard job post clutter while preserving all protected content such as salary, work location, contract, benefits, qualifications, EEO statements, and legal compliance. #

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