ABOUT US Cigna Corporation is a global health service company. We provide healthcare products and services, group disability, life and accident insurance and international insurance - directly to individuals and through employers and intermediaries. Headquartered in the US and listed in NYSE, the Company operates in countries across the Americas, Europe, Africa and Asia.

Cigna's mission is to improve the health and vitality of those we serve. YOUR JOB As an Intake Care Representative, you will be a member of the Provider Services Organisation (PSO) CARE Team servicing General Health Benefits Europe, supporting the processing and management of Guarantees of Payment (GOPs) towards healthcare providers. The CARE Team consists of non-clinically trained professionals who play an important role in ensuring that requests for treatment and hospitalization are reviewed and handled accurately and in a timely manner.

You will work closely with CARE Team colleagues across Madrid and Bengaluru, as well as with other internal teams involved in the management of the case.

Your role will involve reviewing healthcare requests from an administrative and coverage perspective, communicating with healthcare providers and insured members,



gathering the information required to progress cases, and ensuring that requests requiring additional expertise are correctly referred to the appropriate internal teams. Review the relationship with the healthcare provider, the need for medical review and the costs associated with the request. Review and monitor cases from an administrative perspective throughout the required stages of the Intake process.

Provider & Customer Communication Act as a point of contact for hospitals and healthcare providers regarding questions related to the Guarantee of Payment. Collaboration & Operational Support Work collaboratively with other members of the CARE Team to ensure timely management of incoming requests. Quality & Service Delivery Follow established procedures and operational guidelines when processing cases.

Contribute to a consistent and reliable service for members and healthcare providers. Fluent in English, both written and spoken. Previous experience in a medical or healthcare environment is an advantage, but not required.

Adaptable and willing to learn new processes, systems and healthcare terminology.

📌 Intake Care Representative - Ghb Eu - Cigna Healthcare (Madrid)
🏢 Cigna
📍 Madrid