Intern Customer Service Content Creator (Valencia)

Intern Customer Service Content Creator (Valencia)

07 nov
|
G-STAR
|
Valencia

07 nov

G-STAR

Valencia

Live and breathe it. It's in our DNA. We believe it can be force of progress and innovation for both people and planet. People who think beyond fashion. We are committed to creating an inclusive environment and welcome applications from all qualified candidates, regardless of background, identity, or experience.

Do you have affinity with e-commerce? In this internship, you will learn all the ins and outs of content management with our CMS system. As our Intern Content Creator, you will be supporting the world's most iconic denim brand by arming G-STAR customers with the knowledge they need to get the most out of their G-STAR customer service experience.

The adecuado team member would be also someone who understands social media platforms (Facebook, Twitter, Instagram and TikTok). Work with members of the Consumer Services team to edit and update content on G-STAR website and App (FAQs, how to articles) Research, create and edit content for a variety of digital platforms aimed at both internal and external audiences Turn complex information into easy-to-understand content so that the intended audience can relate quickly (For customers and internal teams) Manage existing content,



including making timely updates and archiving what's no longer needed Respond to internal and external feedback on content, including making updates to existing, or creating new, content when appropriate Create/update training and internal knowledge articles Manage content projects from beginning to end and handle basic customer service escalations when necessary. Assist with community management by monitoring online customer service conversations You are passionate about digital storytelling across customer services Excellent writing technique using different styles and tones Preferably pursuing an education in English Literature, Communication, Marketing, Journalism or related fields.

You are available full-time for a period of 6 months starting in November/December ****. In addition to €400 monthly allowance for your internship, working at G-STAR brings so many perks and exciting opportunities, we don't know where to begin... A clothing budget of €400 to buy the latest G-STARitems!

You will have the possibility to work from home two day per week,

📌 Intern Customer Service Content Creator (Valencia)
🏢 G-STAR
📍 Valencia

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